New Warranty Policy at AGD

[athomas]

I think too many people were sending in markers for adjustment rather than repair. Many times here on AO, people refer to broken mags and rquest help to determine whether they should send their marker to AGD for repair. Most of the times, the marker is just out of adjustment. A manufacturer can't be held accountable for manual adjustments done by a user. Now, if the marker is truely broken and adjustments can't fix the problem, the fee for a proper rebuild is not that high, especially since you know the marker will be back to new specs when it returns.

I don't mind the fees. I think it will get rid of the people that just send in there marker because they don't want to take the time to troubleshoot the problem.

[AGD-OfficeGal]

"I wonder if that S&H fee is ontop of the 65 dollar rebuild."

No.

[Wc Keep]

you little ladies are all *****ing about the stupid of things. oh i took my mag and bent it around a tree and now agd has the balls to charge me to fix it. why dont you all just realize that you really dont need to warranty these things. plus there are techs like the awesome tunaman who can also fix it. so stop your *****ing and ask agd to get back on top of the paintball world.

[cphilip]

...this makes me wonder if maybe they moved Jon back to shipping and handling..... you know how high maintenance he is.... prolly got to pay for his high life!

[skipdogg]

Personally I have had lots of stuff done for free in the past. This fee increase I feel is still reasonable, and I agree with the opinion that an AGD marker rarely needs to go in for a fix. As for people saying this is another reason to not buy a mag...grow up. Everything in life is not free for you. People will buy a marker for $1000+ and then complain about a $65 fee they would maybe pay for 1-2 times during the life of the marker. Sheesh. I support AGD on this. My $.02

[buttrunks101]

I was just wondering I am new to mags but these stars where are they located or do they like engrave the min for everytime you send in your gun?

[Wc Keep]

on classic valves they are located right next to the air fitting and on retros and x they didnt exist.

[AGD-OfficeGal]

Stars were engraved on Automag and Minimag valves, just above the serial number. We punch out a star for each warranty visit. Older AM/MM valves without stars are out of warranty. All Automag RTs and Flatlines are out of warranty. The rest of our valves are equivalent of two stars so we "punch a star" when we do warranty work, so if there are two punches (very small dents) above the serial number, the warranty has been used up.

The Warranty Policy page has now been updated:

http://www.airgun.com/WarrantyPolicy.shtml

(I hope I caught everything.)

Marcia

[soccer4minimags]

Well, since you're now charging for repairs how bout you get a 1-800 number now too.

So we aren't getting messed over twice, once while on hold, then again later down the line.

[Kevmaster]

i still agree with newt...i'd rather have a good product than a good warranty.

the warranties they sell you at best buy and on your car are just shams anyways!

Long live the 'mag

[tony3]

I'd rather have a good product and good warrenty. :)

[Imag]

go AGD

IMO, AGD is making the right decision... i think that you guys really need to get out there more and this will help.. and seriously when will you ever have to send your gun in to get it fixed?? and if it is sooo bad that u do need to send it in, $20 really isnt that bad i think.

once the hair trigger comes out, mags will rule the world i mean a fast AND reliable gun?! sch get out!

woah better calm down, heh heh

[SpecialBlend2786]

ouch

but I've never had to send in my markers anyway...

[cockermongol]

Let me tell you why I suck as a Salesman. Say I walk into some guys office and he's even remotely interested in buying something. Well then I get all excited and I'm like Jo-Jo the idiot circus boy with a pretty new pet. The pet, is my possible sale. Oh my pretty little pet. I love you. So I stroke it....and I pet it....and I massage it. And I love my little naughty pet. You're naughty... And then I take my naughty pet and I go....


AHHHH!


I killed it.



I killed my sale!

[11_Mile_TMaster]

I see a warranty as the manufacturer standing behind their product. I like to look at it in terms of a very particularly failiure-prone computer component: Power supplies.

You can pay 35$ for that generic 450 watt Power supply with a 1 year warranty, or you can pay 65-75$ for that Antec with a three year warranty. I'll give you two guesses as to which is better.

Don't get me wrong, I've had my fair share of products where the warranty means squat in terms of quality. But for the most part, a Warranty indicates a company's belief that their product will function properly.