I will NEVER do buisness with Assassins paintball again

[LS1 WS6]

Poor me. I ordered 4 cases of Powerball paintballs form Assassins paintball to get the free shipping. Their site says orders shipped same day if received by a certain time. I placed my order on a Saturday thinking they would be shipped on Monday and I would have them by the weekend.

The paintballs did not ship until Wednesday. I received them on Monday. When I opened them up I found 4 cases of Proto paintballs. All of the padding in the box was on the top. All of the cases were sitting on the bare bottom of the box.

When I opened them up to inspect, I only found two (2) bags that did not have broken balls in them. That is 2 bags out of 16!! I sent them a message letting them know how displeased I was for the following reasons.

1) the package was shipped late and I did not get them in time for my sons birthday.

2) the paintballs were not what I ordered. The Powerball said it was in stock

3) the packaging was horrible. No padding in the bottom of the box at all

I received a message back telling me they had a bad batch of Powerball that would not break on anything so they sent the Proto. He said the packaging was fine but there is no guarantee on the way UPS handles the package.

I was never notified about the situation of the Powerball and he substituted with out my knowledge. I can see giving different colors but not brands with out notification. I am not unreasonable in my expectations. I do feel that, that many broken balls must say something about the packaging.

I spent about 4 hours opening all of the bags and cleaning the balls off the best I could. I truly hope they work ok. It is hard for me to lose $160 in paintballs. I removed about 50 broken balls from the packages!

I will NEVER buy from them again! If you are in the market for paintballs or anything else I would suggest looking for someone with better customer service. I am very displeased all the way around with my dealing with Assassins paintball.

[snoopay700]

Man, that sucks, i hope that they work fine and are still quality paintballs.

[Tao]

Hey that kinda sucks. I would ship it back and ask for the orriginal balls you wanted, I would rather have some paint which would not break on anything rather than a bunch o broken balls.
Where I come from the state has a law which we do not have to pay for what we didn't ask for to handle cases like this.

[Pyroboy597]

That really sucks man, similar thing happened to me but from Action Village. Luckily then refunded my purchase (gave me a store credit). I would give a call to your local Better Bussiness Bureau and file a complaint. Let them know that your order was subsituted without notification, and your package was recieved in horrible condition. They will set things straight.

Never, no matter who you buy them from, buy paintballs online.

[Steelrat]

If you used a credit card, call them and check on their fraud prevention policies. They might be willing to do a chargeback, as you did not get what you ordered. A company can not simply sub out whatever they want unless it is clearly stated in their policies.

[LS1 WS6]

I am going to contact the BBB. At least Action Village did you right instead of blowing you off. Things happen, I know that but I think this is a little too far. A friend was going to buy a case from me becasue he wanted Powerball not Proto. Now I am stuck with 4 cases of crap and lost 4 hours of my night in an attempt to save them.

[LS1 WS6]

If you used a credit card, call them and check on their fraud prevention policies. They might be willing to do a chargeback, as you did not get what you ordered. A company can not simply sub out whatever they want unless it is clearly stated in their policies.

I was going to do that too. Their policy says that I should have been notified by phone or email. I received neither.

[magman007]

i do seem to think that they tried to do you a service, and make you a happy customer, by giving you more expensive paint for the same price, now was it much of a difference? no, but still, you cannot say they did not try. plus, proto, when not broken, is some really nice paint.

[LS1 WS6]

I am not trying to say that they sent me crappy paint (besides it being all broken up). It is kind of like buying a chevy and the dealer them giving you a Ford without you knowledge. I bought and paid for Powerball. That is what I wanted for my own reasons. If they would have let me known, I would have cancelled the order and no harm would have come. I could have bought some other paint and had it here by the weekend.

[camilion705]

assassinspaintball.com Paintball Warranty Policy

Paintballs
The most cost effective method of shipping paintballs is UPS Ground. Next Day Air, 2nd Day Air, and 3 Day Select will have high shipping cost due to the heavy weight of paintballs. Priority mail will also be expensive and will not deliver more than 1 Case, due to weight restrictions.

We inspect each case before shipping for broken or damaged paint. Once the paintballs leave our door, we have no control over UPS and the treatment of packages.

There are no returns/exchanges on paintballs. All paintball sales are FINAL.


They say nothing about substitutions for color or brand. They cannot ship you the wrong item according to their policy. You have the right to return the item simply because they sent the wrong item. The fact that the balls are broken is actually irrelevent in terms of their policy.

[latches109]

You had a contract with them and they breached, it so your in the right, they owe you $160. You can find the exact law in the uniform commercial code. About this.

[Rudz]

assasins

you guys are trying to destroy a good company..these guys are a great company, i have deakt with them before..and had no issue..no one is perfect..i would never order paint online...i like to go to the shop..and see the paint for my self..i know people who worked for ups..they dont give a crap..they were out of the paint you wanted so they gave you better paint?? and your complaining? am i mising something here..think of it as if you were the business, ..they tried to please you..and did what they could..

[LS1 WS6]

you guys are trying to destroy a good company..these guys are a great company, i have deakt with them before..and had no issue..no one is perfect..i would never order paint online...i like to go to the shop..and see the paint for my self..i know people who worked for ups..they dont give a crap..they were out of the paint you wanted so they gave you better paint?? and your complaining? am i mising something here..think of it as if you were the business, ..they tried to please you..and did what they could..

I am not trying to destroy anything. If they would have advised me of it I would have canceled my order. If I had a store around here that had good prices and selection I would buy local.

I am not making up things. If people read this and decide not to buy from Assassins then fine. If they think they want to then they will. Everyone still has free choice. I am just letting my experience be heard. I however, will chose to never buy from them again.

I will add one more thing. I was not looking for very brittle tournament type paint. My son shoots an A-5. I wanted something a little tougher. I suspect it will probably work fine in my Viking.

[lather]

Not being able to examine the paint and being at the mercy of UPS/FEDEX/USPS package handlers is not worth saving a few extra bucks IMO.

Pretty much no matter what internet store you go to, getting good unbroken paint through the mail is pretty much hit or miss.

[warbeak2099]

you guys are trying to destroy a good company..these guys are a great company, i have deakt with them before..and had no issue..no one is perfect..i would never order paint online...i like to go to the shop..and see the paint for my self..i know people who worked for ups..they dont give a crap..they were out of the paint you wanted so they gave you better paint?? and your complaining? am i mising something here..think of it as if you were the business, ..they tried to please you..and did what they could..

If a company is truly good, then of course it's ok form them to make a minor screw up. But this isn't minor. This is a lot of money and they acting like jackholes. No one is perfect, but in this case, these guys acted unprofessionaly. If a company acts like that once, it's unlikely that it's just a fluke. I'll never order from these idiots either. If they made a mistake they should have corrected it. Not act like ebay employees.