I will NEVER do buisness with Assassins paintball again

[Lohman446]

you guys are trying to destroy a good company..these guys are a great company, i have deakt with them before..and had no issue..no one is perfect..i would never order paint online...i like to go to the shop..and see the paint for my self..i know people who worked for ups..they dont give a crap..they were out of the paint you wanted so they gave you better paint?? and your complaining? am i mising something here..think of it as if you were the business, ..they tried to please you..and did what they could..

Accurate reporting of an experience is a neutral observation, Granted he said he was unhappy, but he seemed to report his experience pretty much as it happened. Draw your own conclusions from his experience.

[sean33]

damn streight man i would go and make them give me some new paintballs...w/e dude sry bout that

[Lohman446]

Not being able to examine the paint and being at the mercy of UPS/FEDEX/USPS package handlers is not worth saving a few extra bucks IMO.

Pretty much no matter what internet store you go to, getting good unbroken paint through the mail is pretty much hit or miss.

I actually agree with this. Except for specialty items where brand is important to me I buy things locally. It doesnt hurt that my local shop gives me great deals

[grEnAlEins]

Same happened to me from Order paintball.com. I ordered a pack and the sent me a smaller, cheaper one. They did not reduce the price for me though.

[Army]

I actually agree with this. Except for specialty items where brand is important to me I buy things locally. It doesnt hurt that my local shop gives me great deals

If you were a stocking dealer, and received a shipment of poorly packaged and broken balls for YOUR sales and profits, would you say the same thing? Yes, it is the same thing,

He ordered in good faith, Powerball paint (maybe he WANTED the harder shell). What he got was another brand, and damaged goods. Regardless if he was given a higher quality paint, because that paint was ruined by broken balls due to poor shipping procedures on their part.

Their policy may say "We cannot be responsible for UPS handling damage", but shouldn't that apply only AFTER they packaged the product as sure as possible...which they obviously didn't? That's like buying a car, but when you get it, the glass is all broken and the airbags are deployed...."Sorry buddy, no refunds due to shipping damage".

I'd hit them with every nasty-gram possible.

Some of you guys forget: Not everyone lives within a Mom's car drive from a paintball shop.

[LS1 WS6]

The facts are this, IF they shipped on time, IF they sent me what I ordered, and IF they would of used due care when packaging the box I would not have posted for all to see. Assassins did none of the above which equates to poor service in my mind.

If I did receive it with a bunch of broken balls and it was wrapped properly I could blame UPS. We all know that most packages are not treated nicely. Especially when they are heavy, like 64 lbs of paintballs in one box. If the way my box was packaged is their standard that they use I can not imagine that I am the only one with this problem.

I am just informing people so they can make a more informed decision when choosing who to buy things from. Some companies have better service than others.

[Lohman446]

If you were a stocking dealer, and received a shipment of poorly packaged and broken balls for YOUR sales and profits, would you say the same thing? Yes, it is the same thing,

He ordered in good faith, Powerball paint (maybe he WANTED the harder shell). What he got was another brand, and damaged goods. Regardless if he was given a higher quality paint, because that paint was ruined by broken balls due to poor shipping procedures on their part.

Their policy may say "We cannot be responsible for UPS handling damage", but shouldn't that apply only AFTER they packaged the product as sure as possible...which they obviously didn't? That's like buying a car, but when you get it, the glass is all broken and the airbags are deployed...."Sorry buddy, no refunds due to shipping damage".

I'd hit them with every nasty-gram possible.

Some of you guys forget: Not everyone lives within a Mom's car drive from a paintball shop.

Actually I defended his statements earlier in the thread. I am not going to buy paint shipped by UPS. When it comes into the store on pallets theres some wih broken paint in them here and there (I normally end up inspecting pallets of paint, or helping do so) that the store owner sells "as is" at very cheap prices. If I'm buying paint its going to be local, and I am going to have the right to inspect it first :).

That being said, I think he has stated his experience reasonably and given information for others to make an informed decision on. It is unlikely that the ball he ordered would have broken as easily during shipment, and he should have received what he ordered. Paint breaking in UPS shipment cannot be controlled. Though, better packaging most certainly should have been employed. I think he's entitled to a refund. Not due to the broken paintballs (see the policy above), arguably due to the poor shipping, arguably due to the failure to ship on time as stated in policy (a clear breech of contract), but unquestionably due to the unauthorized substitution.

[Rudz]

ups

i am foryunate enough to live within short drives to several paintball shops..but not everyone is as fortunate..so i guess some people HAVE to order ups.

[Baby Huey]

Sorry about your situation. Instead of debating everything I have a solution for the future. www.firstcallpaintball.com I have been ordering 4 cases at a time (free shipping) for 1 1/2 years (over 100,000 paintballs) and I have not had a single problem. Not a broken ball. I always have it on the third business day after I order via ups. Good luck and God Bless.

[Pyroboy597]

I would first write them a nice email, requesting that they replace your product due to its brand. Let them know that if Powerball is out of stock, then you would not like a replacement at this time. Do not try to argue about policy with them, because then they will use that as an excuse for everything (just as most companies do). More than anything else tell them how disapointed you were to see the wrong brand, especially before your son's party.

If that does not help, ask to speak to their Sales Rep and let them know your troubles with the Customer Service people. Tell him/her that you will no longer use them as a source for paintball supplies if this issue if not resolved. That should do it.

If not, BBB is the way to go. I am 16, and I think I have gotten them involved in things 2 or 4 times and have always gotten my way with whoever gave me trouble. At that point you can also request compensation for the time that you spent dealing with this, ie a 10% discount, free shipping (they are gonna charge you to send the new ones for sure) or a credit for your next purchase.