Ninja Paintball - customer service that goes beyond the call of duty

[Hook]

I recently contacted Ray Trimble over at Ninja to order a 3K regulator to replace the Myth reg on my 13/3000 tank. I received the regulator after roughly 10 days, which is typical for US parcels shipped to Canada.

Not having the proper tools, I went to my local scuba shop to get the regs swapped on the tank. When I picked up the tank a week later (!) and had it filled, the 1.8k burst disk blew. So I buy a new burst disk, only to find out that the reg is leaking from the bonnet. The scuba shop tells me that I probably got a defective reg and I should contact Ninja to get a replacement.

Once I got home, I unscrewed the bonnet to try and find out what was causing the leak. This is what I found. The brass piston was crushed! This would not happen under normal circumstances, as Ninja tests their products before shipping them, which leads me to believe that the scuba shop tampered with it. When I confronted them with this, they obviously denied it and refused to pay for the damages.

Upon sending the pictures to Ray, I was hoping he'd send me a rebuild kit, but no! Instead, he promptly gave me a RMA # to return the damaged reg so he could send me a brand new one! How is that for stellar customer service!!

So I say cheers to Ray and the rest of the crew at Ninja Paintall for going above and beyond!:congrats:

[SSP REAPER]

Those guys are great. I have dealt with them on many occasions and they ALWAYS go above and beyond. Customer service is key to keeping everyone happy, and they have a great understanding of what that truly means.

[aka_mich]

The guys at Ninja really are great guys to deal with. I've had a few interactions with them and they've been more than stellar with their service.

While we're in the story telling mood the latest dealing with them that comes to mind for me is back in March, I had ordered a new 68/4500 from my local shop. It got around to about a week before my next game and I was needing it pretty bad as I sold my other tank. I mentioned this fact briefly over on a thread in one of the OG's. Mind you I wasn't expecting any kind of reaction or anything from it. Ray got ahold of me to find out the details of my order and made sure the tank got to the shop with plenty of time to spare.

I thought it was pretty impressive that he would put that much effort into finding that info out, even when I hadn't even bought the tank directly from them. I can't say enough about how well those guys run their business. If you see their booth at any event I recommend a stop by.

[cockerpunk]

ray is the bomb, and the ninja reg is a great one.

[Frizzle Fry]

The more I deal with them, the more I like them.

[athomas]

I like to hear things like this. It definately sways my decision in their favor when considering a purchase.

[Watcher]

Ray is great. I deal with him all the time with my shops fill station and I've played with him as he and I are both members in the TechPB Illinois club.

Glad everything worked out. To this day reg stuff scares me, that's a lot of pressure they need to deal with!

[C_losjoker]

glad to hear there are companies like this out there still and that you took the time to give props to them. good to hear some great customer service instead of bashing.

I do hope you told the scuba shop that you will not be using them any more, wont recommend and will tell everyone else that you can to stay away.

[zondo]

Yep, Ray hooked me up with a new bonnet and ASA after my tank was crossthreaded into my previous ASA.

Super guy to deal with!

[Hook]

I do hope you told the scuba shop that you will not be using them any more, wont recommend and will tell everyone else that you can to stay away.

That scuba shop has been ruining paintballer's tanks for a while now. They have that elitist attitude that paintballers don't know how to take care of their stuff and that scuba divers do. Every time I had a tank filled or hydro'ed, the owner would ramble about 'stupid paintball kids neglecting their air cylinders'.

Doesn't matter, I'm not setting foot in there again and I've passed the word along on the field. A heck of a lot of us won't be going there anymore.

[ninjapaintball]

Thanks for all the praise guys and we will do our best to keep the rep up.

If you need anythign or have any questions just PM me here or on any other forums.

[C_losjoker]

Ninja,

are you guys still going to be doing the 1200psi tank reg??? i have two tanks that need hydro and i would love to put those regs in them.
thanks

[skipdogg]

The ninja tent rocked at LL3. cant beat vanilla ice blasting while getting free swag. Their gun stands are nice too. Gotta set mine up yet though.

[brycelarson]

Ninja,

are you guys still going to be doing the 1200psi tank reg??? i have two tanks that need hydro and i would love to put those regs in them.
thanks

I'm sure Ray will answer - but I know they set CockerPunk up with a reg that measured at something like 1050 for his mag.

Ray - by the way, I need to talk to you about the same thing. just picked up a new mag.

[JKR]

Last year at the Tippmann World Challenge at Hell Survivors, Ray helped out a friend of mine and I will never forget it. My friend was having a problem with his Crossfire tank blowing burst discs so he stopped by the Ninja tent for help. Turns out that the reg had a problem that couldn't be fixed at the field. So Ray at Ninja Paintball loaned a tank out to my friend for the weekend - no questions asked. He ended up buying a new 68/4500 from Ninja soon after that experience.

As I type this, I have a Ninja 68/4500 waiting for me to pick it up at a local shop - I can't wait to put it to the test in a few weeks when I go back to Hell Survivors for the Global Conquest game!

Ray, your excellent customer service story from the HS game has been retold many times. Thanks for all you do and for making a great product! Hope to see you guys again up at Hell Survivors.