Ninja Paintball - customer service that goes beyond the call of duty

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  • Frizzle Fry
    AO Micromag Guy
    • Mar 2009
    • 3280

    #31
    Originally posted by JKR
    The black is a different shade that the other part of the reg that the bonnett connects to so I hope this means that I did really get a brass bonnett.
    The brass version tends to have an orange hue to it, and it slightly heavier. The aluminum version tends to be slightly green or blue, though I've seen some with red or yellow hues to them. My "green" and "yellow" aluminum ones are from '09 and '08 respectively. The "orange" brass is just the standard finish for brass bonnets, mine is from late '09. I haven't seen a "black" black one, other than the one that Hook posted up.

    Here's a picture of the brass bonnet:



    Originally posted by JKR
    I have seen somewhere online that Ninja is offering the "Ultralight" version of their tanks. As near I can tell, the "ultralight" version is the aluminum bonnett. Oh, and the brass version is $5 cheaper.
    On their site they don't make reference to "ultralight" versions, they just state that for $5ish more you can order a tank with a smaller gauge and a "ninja black" aluminum bonnet... Sounds like some site/seller is doing a bit of creative re-wording to bring his or her sales up. The weight reduction is so insignificant that it would almost be misleading to call it "ultralight".

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    • JKR
      Stainless Steel 'Mag Lover
      • Sep 2003
      • 392

      #32
      Originally posted by Frizzle Fry

      On their site they don't make reference to "ultralight" versions, they just state that for $5ish more you can order a tank with a smaller gauge and a "ninja black" aluminum bonnet... Sounds like some site/seller is doing a bit of creative re-wording to bring his or her sales up. The weight reduction is so insignificant that it would almost be misleading to call it "ultralight".
      Actionvillage is where the creativity is happening...

      Comment

      • Oddux
        Eternal Noob
        • Oct 2009
        • 13

        #33
        Met the Ninja guys at their booth at dday. I had a tank that was out of hydro, but there wouldn't have been anyway to get it hydroed before the game, obviously. He lowered the price on a new tank by a bunch without me asking, shimmed it up for 1k so my RT could rip with it, and gave me a stack of orings when my sister cut one by trying to force on a remote with bad threads.

        I couldn't ask for a friendlier experience.

        Comment

        • brycelarson
          Registered User
          • Jul 2008
          • 96

          #34
          Originally posted by Oddux
          Met the Ninja guys at their booth at dday. I had a tank that was out of hydro, but there wouldn't have been anyway to get it hydroed before the game, obviously. He lowered the price on a new tank by a bunch without me asking, shimmed it up for 1k so my RT could rip with it, and gave me a stack of orings when my sister cut one by trying to force on a remote with bad threads.

          I couldn't ask for a friendlier experience.
          the funny thing is - that's exactly the experience that EVERYONE has with Ray and Ninja. It's not once in a while to look good - that's just how they treat people.

          Comment

          • Frizzle Fry
            AO Micromag Guy
            • Mar 2009
            • 3280

            #35
            Originally posted by brycelarson
            the funny thing is - that's exactly the experience that EVERYONE has with Ray and Ninja. It's not once in a while to look good - that's just how they treat people.
            Very true. They do their best to keep their customers happy and satisfied, and are very effective at doing so.

            Comment

            • DoubleDutch
              Registered User
              • Oct 2002
              • 232

              #36
              A question for the Ninja guys... do you sell just the adjustment shims? I have two regs that I would like to fine tune to get their pressures as close as possible, but I am out of the shims that came with the rebuild kit. I don't really need another kit, so I wanted to buy just the shims.

              Comment

              • brycelarson
                Registered User
                • Jul 2008
                • 96

                #37
                Originally posted by DoubleDutch
                A question for the Ninja guys... do you sell just the adjustment shims? I have two regs that I would like to fine tune to get their pressures as close as possible, but I am out of the shims that came with the rebuild kit. I don't really need another kit, so I wanted to buy just the shims.
                Just call - I'm guessing they'll just send you a set.

                Comment

                • fishmishin
                  Registered User
                  • Dec 2008
                  • 1285

                  #38
                  I don't think they sell the shims separately, but it can't hurt to call them and ask.
                  http://www.automags.org/forums/showt...ishin+feedback

                  Comment

                  • Hook
                    The Canuck Maggot

                    • Dec 2007
                    • 834

                    #39
                    Ray sent me a handful a while back, so yes, you can definitely call them and order them seperately.
                    sigpic
                    My feedback

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                    • Hook
                      The Canuck Maggot

                      • Dec 2007
                      • 834

                      #40
                      Whee little update - my 68/4500 had a cosmetic crack on the glossy black coating of the tank, so Ray graciously sent me a replacement tank last week. Had a big game this weekend and played a whopping 30 minutes with the new tank, until I noticed that it was leaking from the bonnet. D'OH!

                      Tried to unscrew the bonnet but it looks like it's cross-threaded on! Why do I have such bad luck with my tanks?

                      Anyway, it doesn't look good for me, 3rd issue with Ninja in unde a few months. I've already contacted Ray, but he has to run this to his boss to see if they will replace it or repare it.

                      And to think I've been using Crossfire for years without any issues... Hopefully this streak of bad luck will end soon.
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                      • 2BAD4U
                        AutoMag_SuperStar...
                        • Sep 2006
                        • 354

                        #41
                        Ninja tank review ...

                        http://www.youtube.com/watch?v=NYbAq...eature=channel

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                        • Ando
                          Magusmaximus
                          • Jun 2009
                          • 4144

                          #42
                          You can't blame them for who ever cross threaded it

                          EDIT:

                          Unless it was done by them...
                          Last edited by Ando; 06-23-2010, 07:37 AM.
                          My Feedback

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                          • Hook
                            The Canuck Maggot

                            • Dec 2007
                            • 834

                            #43
                            Well it certainely wasn't me

                            No matter, they shipped me a replacement tank, should be here next week. Now I gotta send them back the faulty one.

                            They offered me to repair it or to replace it. Now that's great service!
                            sigpic
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                            • Hook
                              The Canuck Maggot

                              • Dec 2007
                              • 834

                              #44
                              Ha! This thread jinxed my reg bonnet!

                              In a matter of a few weeks, my all-black bonnet on my 13/3000 started to turn green like the one pictured by Frizzle Fry! It's not fully there yet, but I figure it'll have the same green hue to it by the end of the summer.

                              My 68/4500 is still black though. Well, the new one they sent me anyway.
                              sigpic
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                              • C_losjoker
                                Puro Tico
                                • May 2008
                                • 1121

                                #45
                                any word if they are still planing on doing the 1200psi reg?????

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