US Service for Euro E-Mag???????????

[pbgunrunner]

Hey, I have a chance to pick up an Euro built emag in a trade that needs some service work done. Does anyone know why AGD USA wouldnt do it instead of sending it back overseas? I cant imagine that they can do anything better than we can over here-am I missing something? Thanks much- Chad

[speedyejl]

call AGD (847) 520-7225

[pbgunrunner]

Thanks, but...

Agd isnt open until tomorrow! You know, that extra 12 hours of not knowing is killing me! Thanks for the reply though.-C

[pbgunrunner]

Thanks, but...

Agd isnt open until tomorrow! You know, that extra 12 hours of not knowing is killing me! Thanks for the reply though.-C

[Gunga]

Re: US Service for Euro E-Mag???????????

Originally posted by pbgunrunner
Hey, I have a chance to pick up an Euro built emag in a trade that needs some service work done. Does anyone know why AGD USA wouldnt do it instead of sending it back overseas? I cant imagine that they can do anything better than we can over here-am I missing something? Thanks much- Chad

AGD Europe Extremes will not be worked on by AGD US. There are various reasons why.

Do not send them to AGD US. All you'll do is waste money on shipping as they will be sent back to you.

If you need a European Extreme worked on, contact AGD Europe. Their address and other info can be found at the bottom of: http://www.airgun.com/Europe/index.html

[pbgunrunner]

Why?

Ok, I understand that product liability laws differ from the UK to the US, but for Pete's sake, if I have a L10 problem, or need a new board-what's the difference? I cant imagine Tom Kaye would have a product out there that he wouldnt service, assembled in the UK or not. I've run mags since the L6's were produced and have never found a company that took as good of care of the customers as they do. I put in a call to the tech line today, but caught them at their lunch hour. -C

[Gunga]

Re: Why?

Originally posted by pbgunrunner
Ok, I understand that product liability laws differ from the UK to the US, but for Pete's sake, if I have a L10 problem, or need a new board-what's the difference? I cant imagine Tom Kaye would have a product out there that he wouldnt service, assembled in the UK or not. I've run mags since the L6's were produced and have never found a company that took as good of care of the customers as they do. I put in a call to the tech line today, but caught them at their lunch hour. -C

AGD US did not manufacture, assemble, or sell these Extremes. Additionally, some of the parts are non-production parts that AGD US does not have.

Again, AGD US will not service or warranty these guns.

[Pand0ra]

Interesting position, which I can understand.

Now, what will happen if I decide to play next year the world cup, or more likely the super 7 serie in the USA?
If I've a problem with my Emag C&C, can I expect some help from you, or should I buy an impulse in case of?

@++

Edited for spelling.

[pbgunrunner]

Thats a great question!

Having met Tom Kaye several years ago, as well as knowing AGD's reputation for service of their product, I just can NOT imagine that they wouldnt help as much as possible with a service problem even for an oversea's gun. No one would blame them for not stocking some of the parts specific to those guns, and of course it should be on a fee basis for the tech time, but not working on them at all seems a bit harsh, especially since the x-mag is availible here now. I know the bodies are different, but other than that, how different can they be? I'd sure like to get confirmation from the man himself though- anyone know if AGD is lurking about?

[Marek]

Judging from what Ive noticed as the hierarchy of AGD, if Gunga says its not gonna happen, then its not gonna happen. Logically, it doesnt make sense, but from their perspecitive, they didnt build the gun. If its havin problems, then u should contact the ppl that did.

[RobAGD]

Part of teh problem lies in the fact that a lot of the Euro Extremes are kind of one offs, there was no set number for somethings and in that manner the are more like the Micromag bodies in that they have special hand fitted parts in them to get them to work.

If you changed something that was "fit" to that gun when you swapped your level 10 into the gun that could be your problem.

That being said, I would be willing to take a look at it for you, BUT the shop labor rates are $45 first 1/2hr $20 each additional 1/2.

If you don't know who I am ask around, I work for the largest paintball only retailer in teh states, I have worked for AGD as a Satalite tech for almost 11 years now and well I have a small understanding how the guns work

-Robert

[Havoc_online]

Re: Thats a great question!

Originally posted by pbgunrunner
I put in a call to the tech line today, but caught them at their lunch hour....
....I'd sure like to get confirmation from the man himself though- anyone know if AGD is lurking about?

Gunga IS the techline guy, and all he has to do is walk 50ft. to hear it from the man himself which I'm sure he did.

[Pand0ra]

So what's your position at the end? No servicing of the AGD Emags C&C coming from Europe, even if all the pieces are coming from AGD?

This would be really sad, and honestly change my point of view regarding your curstomer service.
Looks like I'll have to buy another marker after all.

@++

[LittMag]

Originally posted by Pand0ra
So what's your position at the end? No servicing of the AGD Emags C&C coming from Europe, even if all the pieces are coming from AGD?

This would be really sad, and honestly change my point of view regarding your curstomer service.
Looks like I'll have to buy another marker after all.

@++

Perhaps I'm wrong here, but you are buying from 2 separate divisions of a company. They are related, but if I were to buy a PS2 in Japan and brought it here to the US how could I reasonably expect the US division to fix my Japanese PS2.

I'm sure if you brought your marker here and had issues with it in the US, I'm sure the people in the AGD booth would do everything to help you fix whatever problems you had with your marker.

[pbgunrunner]

Thats the point!!!!

That's what I'm (WE) are trying to find out-from what Gunga said, and I have no reason to doubt him, any gun from AGD Europe will not be touched by AGD USA in any form. The difference between AGD and Sony (your PS2 analogy)is a function of shear size, AGD is not so big as to turn its back on its players. I went to 'mag class in '97 or so and was privileged to meet Mr. Kaye. At that time, we were told that the one thing that made AGD different from the other manufacturers was the commitment to servicing their customer base. I've watched the rise of Autocockers and Angels on the Tourny scene, and the fall of AGD products due to a perception on being less accurate, hard to shoot, and much harder on balls. I strongly feel that all of these issues have been well addressed by the hard work that has been put into the E-mags and L-10 projects and I hope to see them again rise to the highest levels of competition because it sells guns. But I don't see how an apparently shortsighted slight of the European players that come here, or of the guns that are produced by a subsidiary of AGD will help that. How many Angels would sell if WPD didn't have support for them over here? As I said in my earlier post, I cant imagine a company being run by Mr. Kaye would intentionally not service anyone, but I'd still like to hear from the man himself saying otherwise-no offense meant Gunga, I just need to hear it from the Man before I give up my faith in AGD. And BTW- I don't think ANYONE is asking for warranty work to be performed at no charge, but if I'm at a big tourny and my L-10 eats an oring, or I have problems with my ACE eye I'd like to know I can go to the AGD tent and get some help, not be turned away. Can anyone get a clarification from Mr. Kaye? Thanks much! pbgunrunner