US Service for Euro E-Mag???????????

[luke]

I would like to see this moved to the Main Forum where more people will see it. Its not really "Tech" problem anyway..........

[bofh]

interesting.

AGD legally can refuse to service an Euro X-mag. The US does not have the same Grey-market laws as the UK does.

There are several compaines that have to deal with grey market imports that do not provide warrenty service for the imports. Nikkon Lenses would be a good example.

It is a perfectly legal, and accepted practice.

I personally do not know the differences between euro x-Mags and USA X-mags. So I can't comment on if I think Tom should support them.

[AGD]

Everyone,

This thread has caused a flood of calls to AGDE. Please standby while we bring AGDE up to speed as they were caught completely unaware of this thread. We are discussing the situation with them today and will post something in the next few hours. Please do not go off on us until we get a chance to figure out whats going on.

Thanks

AGD

[pbguy888]

Re: I understand both sides of the issue.

Originally posted by luke
When I purchased my Micro, I assumed it would be warranted by AGD, a quick phone call told me other wise.

So are you saying ALL micromag's arent warrantyed by AGD? If thats true I had no clue of that , and would have not boughten the micromag I have. I hope thats not true... Can anybody clear that part up?

[Thordic]

I have a few comments.

First off, AGDE is a SEPERATE company, its not a division of AGD or a European distribution center. John Sosta owns AGDE, and while Tom and John work together, it's because they sell to seperate markets. If you want to get technical, they could probably be considered competitors :)

So I hope people understand that. Tom isn't refusing to work on his own markers. It's almost like asking Kingman to service your broken Rebel just because they are the same design.

Also, as Tom said, he has to protect his profit margin. AGD isn't a huge multi-billion dollar company. It's a small business, and Tom can't afford to throw money down the drain.

That being said, I don't see why AGD couldn't repair Euro-Mags for a fee. Charge for the labor, charge for the parts, make sure you don't lose a PENNY in the repairs. That would keep frivelous repairs out of the shop, and make sure only the guns that REALLY needed fixing made it in. If it needs parts from AGDE, charge the customer shipping from Europe. In the end, they may get a $300 repair bill. It probably would have been cheaper for them to spend the money to ship the gun to Europe, but at least they have the option.

But, it's Tom's company, and he is perfectly within his rights to define his warrantee practices. You people just need to learn that AGD is a company that needs to stay in business, not a "buddy" who is there to make you happy no matter what the cost.

[1stdeadeye]

Idea!

I have an idea that might help. I can understand Tom needing to make money, after all AGD is not a non-profit organization. Maybe you can sell service contracts like many retailers do. Anyone who has a version 2.0 or newer could purchase stars for their marker at say $25 to $50 a pop. This way any Euro marker owners in the states could have the piece of mind they want and Tom makes up the money he discounted to AGD-Europe on the initial sale. AGD-US would only need to exclude the beta markers.

Would this work?

[Thordic]

Re: Re: I understand both sides of the issue.

Originally posted by pbguy888


So are you saying ALL micromag's arent warrantyed by AGD? If thats true I had no clue of that , and would have not boughten the micromag I have. I hope thats not true... Can anybody clear that part up?

Micromags are warrantee'd by ProTeam, not AGD. Sometimes ProTeam will send the guns to AGD if they can't fix them, but ProTeam is your warrantee provider.

[SpongeBobSquarePants]

Well after reading all of this, and weighing both sides of the issue i weighing both sides of the issue i will agree with Tom Kaye himself (sense you no he owns the company and if he says they aint gonna fix it they aint gonna fix it) So buy American and live in the land of the free and vote Spyderdome for President

[Kevmaster]

in all my time, ive never seen AGD turn away anything with "Mag" on the end. really....

i had a PTP that was totally messed up and AGD fixed her up real quick and put a couple hundred worth of parts in there...for free. yes, this is the same company that doesnt warranty PTP Markers....

just thought i would comment. i dont know if that applies to AGDE, but AGD does a great job with their service. im sure they will do anything they can to help out a Mag owner

[AGD]

I have cloesd this post becasue we have posted our official position in a new thread. Please post your comments there thanks.

AGD