Anybody want to REALLY know what AKA's customer service is about?

[cledford]

It's still there...

http://www.pbnation.com/showthread.php?s=&threadid=398671

[magman109]

so it is so it is. I didnt find it when i searched for it before, the servers might have been down though, they have been alot lately. I really dont like how they closed it and wouldnt let it die a normal death though still. Seems like stuff is getting covered up to me/

Pat

[11_Mile_TMaster]

Originally posted by cphilip
Well that analagy might work but in this instance all they did was refund part of "the part" of the marker that made THE WHOLE marker non functional. If they wanted to do as you say they would have refunded the ENTIRE markers value to him. He can hardly use it with a broken part they refuse now to even fix. They rendered the entire marker unworkable. Now his only choice is to fix it with some other markers part to make the whole thing work, Not the same thing as you describe doing with this ladies computer.

The lady was more of a off-hand-rant.

I was more referring to the fact that they just went up-and-refunded his money without offering another alternative, which is pretty uncool, especially since it was less than what he paid.

And in the case of that machine, the only defective part of that thing was the user

And, for that matter, He does not "have to fix it with some other marker's part," unless I missed something. the SCM is just a souped up LPR, he can always go back to the stock LPR.

[cledford]

Originally posted by magman109
so it is so it is. I didnt find it when i searched for it before, the servers might have been down though, they have been alot lately. I really dont like how they closed it and wouldnt let it die a normal death though still. Seems like stuff is getting covered up to me/

Pat

I agree.

-Calvin

[sygyzy]

Didn't get a chance to read through the entire thread but the OP does not surprise me at all. If anyone thinks AKA has great customer, they must tell me what they are smoking. Before I go on, let me explain that I think AKA markers are awesome. Unfortunately, good customer service and good products are two different things.

My great experience with AKA was when I bought a used AKA VLM. The seller claimed that his dog chewed one of the Sidewinders, so he included another. Both had heavy tool marks. Sure, chances are he took a wrench to them and blamed the dog. He was in the US Army stationed in Germany. I couldn't verify the story, nor did I care.

I sent both regs to AKA with a note explaining the situation. I had ActionJunkie accuse me on the board of LYING to AKA. He said that I tried to blame *my* dog for the worn regs and that I was an idiot with a pair of pliers. Again, I received them this way!

The next funny thing that happens is Eileen or whatever her name is tells me the cost to repair each reg was $95 (or some amount that exceeded the cost of a new regulator). I questioned how it's possible that it costs more to fix a reg (ie changing seals and a middle body section and a screw), than to buy a new one. She said that made perfect sense to her.

Now they have a legal defense fund? Maybe they can allocate a portion of those monies and take a seminar on basic customer service.

Great guns, horrible service.