After having invested in 2 Vikings, all of the trimmings for a second (Tool kit, eyes, covers, SCM), and a host of their cocker parts (Sidewinder, Tornado Valve, Lightening bolt, back block & pin, pump rod) all I asked for was a SCM that worked - and below is what I get from the Alexanders.
For those unaware of the issue I purchased a SCM for my '03 Viking and it didn't work when I installed it. It was creeping dangerously high - enough to not only cause damage to my marker, but also to me or anyone I happened to shoot. I came here and ultimately found out that AKA had an UNANNOUCED recall on the SCMs and that mine was a first generation that needed to be updated. Funny how that never got posted here at PBN, and there is no mention of in any where else either, SAY THEIR WEB-SITE!
Anyhow, I send the $95 SCM in for the "upgrade" and get it back 10 days later with a note that says "updated to current build and pressure tested -AKA."
I immediately put the SMC on the gun (which still had the LPR kit hooked up) and guess what? It was STILL creeping - a little slower, but still not working properly and still likely dangerous. So I send it back a SECOND time. Let's keep in mind that the shipping, insurance and initial cost of the unit put the investment at that point at around ~$111 bucks for a part that still wasn't working. So, back it goes with a letter expressing my disappointment - which I feel I was entirely right in expressing. I've been a loyal customer and frankly, as much as AKA parts cost compared to the competition, failure (twice) is completely unacceptable. I asked that I be sent a new SCM that had been tested to work before leaving AKA.
Here is the response I got in the mail along with an $89 check that didn't even cover what I paid retail for the SCM:
ATTN: Calvin Ledford
FROM: Eileen Alexander
RE: SCM
Enclosed you will find a check for $89 for your SCM. It is evident that we do not make an SCM that fits your criteria.
For the benefit of both of us we request that you do not in the future purchase any AKA products.
Sincerely,
Eileen B. Alexander
Sales Manager
Now how's that for customer service? I've always had my doubts about the business sense of AKA, but not any longer. I can't imagine any other company that would have the gall to, having failed the customer twice, to quit and ask that customer to never purchase their product again. I'm just flabbergasted - they produce a part that doesn't work when new, doesn't work after one trip back, and then have the nerve to send a letter out like the one above? Next time you think about buying AKA, think again.
-Calvin
For those unaware of the issue I purchased a SCM for my '03 Viking and it didn't work when I installed it. It was creeping dangerously high - enough to not only cause damage to my marker, but also to me or anyone I happened to shoot. I came here and ultimately found out that AKA had an UNANNOUCED recall on the SCMs and that mine was a first generation that needed to be updated. Funny how that never got posted here at PBN, and there is no mention of in any where else either, SAY THEIR WEB-SITE!
Anyhow, I send the $95 SCM in for the "upgrade" and get it back 10 days later with a note that says "updated to current build and pressure tested -AKA."
I immediately put the SMC on the gun (which still had the LPR kit hooked up) and guess what? It was STILL creeping - a little slower, but still not working properly and still likely dangerous. So I send it back a SECOND time. Let's keep in mind that the shipping, insurance and initial cost of the unit put the investment at that point at around ~$111 bucks for a part that still wasn't working. So, back it goes with a letter expressing my disappointment - which I feel I was entirely right in expressing. I've been a loyal customer and frankly, as much as AKA parts cost compared to the competition, failure (twice) is completely unacceptable. I asked that I be sent a new SCM that had been tested to work before leaving AKA.
Here is the response I got in the mail along with an $89 check that didn't even cover what I paid retail for the SCM:
ATTN: Calvin Ledford
FROM: Eileen Alexander
RE: SCM
Enclosed you will find a check for $89 for your SCM. It is evident that we do not make an SCM that fits your criteria.
For the benefit of both of us we request that you do not in the future purchase any AKA products.
Sincerely,
Eileen B. Alexander
Sales Manager
Now how's that for customer service? I've always had my doubts about the business sense of AKA, but not any longer. I can't imagine any other company that would have the gall to, having failed the customer twice, to quit and ask that customer to never purchase their product again. I'm just flabbergasted - they produce a part that doesn't work when new, doesn't work after one trip back, and then have the nerve to send a letter out like the one above? Next time you think about buying AKA, think again.
-Calvin
:o 
How many customers do that? 
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