Anybody want to REALLY know what AKA's customer service is about?

[Rope a Dope]

I still can't get over the fact they sent you a check for your SCM and said "Don't buy our crap again."

I mean... DAMN!

Yeah, I hope AKA reads this, I won't be buying or recommending any of your products ever again. I am a webmaster for a local field and I have a forum on my website. I have a section just for AKA because there are two AKA techs that frequent the field, I have linked this thread on that forum for all to see just how much respect you show your customers.

Thanks for the recommendation for cledford to not purchase anymore of your products, I'll be sure to do the same along with a lot of other people!

[DWill]

Wow that is not a appropriate response from AKA...I suspect they only read the first part of the letter, Eileen was in a bad mood, or you just rubbed them the wrong way, which doen't really seem likely because what you said in that letter was perfectly justified. I hope your problems work out

[sslecyk03]

wow that is really shady. I would never had expected that coming from AKA. And like someone said before me, send in your letter again and AKA's response to their president and see what kind of response you get than. Id be realllly interested in finding out.

[FutureMagOwner]

jeeze i had a similar problem with odyssey (which they are now working on the halo again to get it to work) and i was bit more pissy then you were about it (which from my reading it seemed like you were upset but a simple fix of the problem would have satisfied you) and i got a much better response (a rep told me to send it directly to him and he would take care of it first thing before anything else) which made me much happier (only thing that could mess with that is if they try to stick me with a bogus bill for parts that they gave me broken...)

[DementedRabbit]

Where did you buy the SCM? I've seen a few online retailers go a long way to stand behind their products, and I'm sure dealer feedback goes much further than customer feedback.

[Lohman446]

I could have understood a response such as - we are experience an abnormal problem with the SCM (what in the name of the heavens is an SCM) and do not feel that we can meet your expectations at this time. We thank you for your past and future patronage and have enclosed a check to cover your costs, as well as a coupon for ten percent off your next order from AKA. We apologize for any inconvenience.

But to be unable to satisfy a customer, and tell them to go away and never by any of your products again... well you likely dont need my opinion of that to know what I think of it.

BTW, your letter was not out of line, returning a high end part once is not necessarily a need for alarm - and you even stated that, occassionally lemons slip through, to have to do it a second time is unheard of.. Remember the ULE body issues - TK stated, oops, heres the fix, if your not happy with it you get a refund on return. This is what I expect, and why I love AGD - yes they may be a touch slow on some things, a touch expensive on some things (debatable) but they have good quality control, and are as loyal to me as a customer as I am them a company.

[FallNAngel]

the AKA SCM is an LPR

[Mango]

DAMN! That is harsh. I never understood the craze with their guns anyway. The sad part is they will still make money. They don't care. More kiddies will want Vikings and crap and the cycle continues. :o

[jdev]

what are the chances that you improperly installed the SCM somehow? sure the problem isn't something else with the marker, and not just the SCM. If I had this problem, I would have sent my entire marker to AKA for them to test that on, and insisted that you not be charged for the product that didn't work in the first place.

not trying to say this didn't happen, as it obviously did, but, are you sure there is no slight possibility it was something you may have done in the process that sort of helped this problem arise?

[cledford]

Originally posted by joey d
what are the chances that you improperly installed the SCM somehow? sure the problem isn't something else with the marker, and not just the SCM. If I had this problem, I would have sent my entire marker to AKA for them to test that on, and insisted that you not be charged for the product that didn't work in the first place.

not trying to say this didn't happen, as it obviously did, but, are you sure there is no slight possibility it was something you may have done in the process that sort of helped this problem arise?

I don't think so. It is a straight forward installation with written instructions. Furthermore, when I re-installed the stock LPR with no troubles AFTER the SCM continued to act up. To be quite honest, I'd see a number of posts about SCM issues when I went looking. It appeared that they are (or at least were) having QC issues with them. Lump on top of that the fact that they never publicly acknowledge a recall/update/upgrade (or whatever) and I was a little ticked. I used their LPR kit to do the install and my honest opinion (after having 10+ years experience working on guns) is that it was just a bad unit.

-Calvin

[Wes Janson]

To translate FallNAngel's reply, the SCM is a low pressure regulator. What I want to know is why it failed like that, and why such a letter as that ever possibly was sent. I wonder what possessed them to do such a thing..that almost goes beyond bad customer service. I look forward to seeing what happens with this.. Good luck!

[davidb]

Pathetic? Yes. Stupid? Yes. Unbelieveable? Not really.

Still and all, there's really only one explanation for all of this: Jim Drew's been talking about you, Calvin!

[theraidenproject]

Re: Anybody want to REALLY know what AKA's customer service is about?

Originally posted by cledford It is evident that we do not make an SCM that fits your criteria.

Admit it, cledford, your criteria is pretty harsh. How dare you ask for a PRODUCT THAT WORKS! Man, I used to consider buying a Viking in the distant future to back up my Emag, but screw that, now I'm looking at a mech mag. Screw AKA.

[GT]

Originally posted by cledford

It appeared that they are (or at least were) having QC issues with them.

Calvin,
Man there are tons of posts in the AKA forum about pre 2k4 viks that had a multitude of problems with the SCM. When AKA went to the SCM in 2k4 I knew I wouldnt buy a vik or excal for atleast a year. Second, I could swear that someone posted somewhere that there were more than a few batches with bad anno causing the bad seal and inturn the creeping?

jb

[B-Lazy]

AKA

For the benefit of both of us we request that you do not in the future purchase any AKA products.

Does anybody else see any humor in that statement? Also, Vikings are awesome guns. Just b/c this one dude had a bad experience with AKA doesn't mean that thier products suck. Vikings are the lowest pressure, most effecient, reliable, fast shooting markers out right now, and the 04's aren't very heavy either.

Same thing happened with the boards...they sucked too. I dont know what all the hype is about with these big, clunky, slow, no quality control pieces of junk. Thank SOMEONE that we have AGD...now THEY are a great company with GREAT products! Long Live AGD!

Tuna... I had alot of respect for you but that is an extremely ignorant statement.