Anybody want to REALLY know what AKA's customer service is about?

[cledford]

She's the company president's mom His name is Aaron Alexander.

-Calvin

[QUINCYMASSGUY]

ouch

This really hurts AKA, because I think my key reason for dealing with them has been the reputation for reliable products and good service that most customers of theirs I have talked to or read posts of have echoed. High ROF electro guns with eyes are all over and so are LPRs, many more affordable than the SCM. For how much they have hyped the thing, they should move heaven and earth to make sure it works for everyone that owns one and should understand the aggravation cledford went through to make up for AKA's mistake. How many of those flyers for the SCM did they keep sending out with orders when they were still having issues with it? I have 2 at least and that's just from times I sent my SCM and merlin spring/tornado valve to be fixed. You shouldn't have to kiss a company's butt to get something fixed if it was there fault and should be entitled to voice your annoyance respectfully, which cledford did. Anyone who says he acted rudely is probably full of it because if it happened to them, they wouldn't be half as civil as cledford was.

Eileen's his mom? I thought it was his wife...

[dansim]

gee you guys still wanna pay for their legal fees?

[minimag187]

Agreed dansim.

[Kris]

I've been trying to get them to sell me a few cocker parts for a month now. Yeah, you read right, trying to get them to sell me. They just don't seem interested in my business.

[Siress]

I honnestly didn't read far past your letter on the frist page, just wanted to warn you.

" I would love to hear back from you regarding this matter and would very much appreciate whatever courtesy beyond replacing the SCM you would like to extend to make up for my time and expense invested in this matter."

I bet that IF they got that far, or the most likely scenario that they read the first few sentences and skipped down to the last few to get the beef of the letter, they decided you were just some spoiled brat that had a chip on his sholder.

My $.02. But for the record I decided I would never buy a AKA product years ago when I was looking for spyder upgrades. Something about them rubbed me the wrong way and when I called them to ask about their LPC's for spyders they hung up on me.

[DiRTyBuNNy]

Hey Calvin...you should throw your Viking in a box and send it to them and ask for your money back on that also...see what they say then...

[Steelrat]

I love it. One bad letter and AKA is the antichrist.

[Phil]

I guess firing your mom might make the holidays a bit akward. One bad letter... Thats the way things go in the business world. The saying used to go, "If you give bad service to a customer they will tell five of their friends." Calvin told a few hundred. And its not like the $6.00 an hour phone answerer was rude. It was the friggin head of sales or whatever mom does when she isn't telling customers to go fly a kite. Business practices like that should give anyone cause for concern about their products. I won't buy from them after reading that letter. What happens if the new Viking I was about to purchase had problems? Would I be the next person to get a similar letter?

[DiRTyBuNNy]

Originally posted by Steelrat
I love it. One bad letter and AKA is the antichrist.

Hey....you're the one making that stretch...we're just piling on...it's the American way...I'm still looking at getting a Viking from AKA at the Paintball Expo but it doesn't mean I won't be any less cautious..

[Kris]

Well I really wanted a Delin O-ringed Lightning bolt for my new E-Blade. But they don't seem much interested in selling one (Or two for that matter, I was thinking of buying one for my other coker also...)

If I don't hear from them soon, I guess I'll look alsewhere. Shame too, I always liked AKA products.

[Steelrat]

Are you trying to buy from them directly? Its much much much easier to buy from a distributor.

[Redkey]

what I like about this....

is that cledford can write a well composed letter (and posts) without a load of spelling and grammar errors.

I had a similar experience with a local gunshop. Asked me not to come back after I calmly complained about being charged 35 bucks to put a handgun in a box. Peeved me enough that I haven't used a firearm for 5 plus years. Pretty sad when you consider the thousands of dollars worth of guns and reloading equipment sitting in the old garage.

I would be interested in the logic behind their letter.

[jdev]

Originally posted by cledford


I don't think so. It is a straight forward installation with written instructions. Furthermore, when I re-installed the stock LPR with no troubles AFTER the SCM continued to act up. To be quite honest, I'd see a number of posts about SCM issues when I went looking. It appeared that they are (or at least were) having QC issues with them. Lump on top of that the fact that they never publicly acknowledge a recall/update/upgrade (or whatever) and I was a little ticked. I used their LPR kit to do the install and my honest opinion (after having 10+ years experience working on guns) is that it was just a bad unit.

-Calvin

calvin, i know you weren't crass or brackish in your response, but I wanted to clear something up.. that is, that I saw another post you made on PBN stating you had taken their tech class and all. and this post, with your 10+ years in tech work on markers. i just wanted to come across asking a question, not trying to attack ya in any manner

[NoFearPaintballer]

wow man that really sucks to have a company to tell you not to buy from them