Warning: Xtreme Paintball - False Guarantees

[RusskiX]

A LONG time Ago i ordered a barrel from them.
It came, and somehow the inside was scratched up.
REALLY bad.

That's strange...I ordered a pipe kit from them becuase at the time they were the only ones with a 12" green fade tip available. It came promptly, in mint condition with reasonable shipping charges.

Sounds like your idea of customer service is the 'gimme gimme' kind.

Sounds the same to me.

"Three days" to notify of a backorder item, including a Saturday and Sunday, sounds pretty reasonable. And when you could not agree on a suitable replacement, your money was promptly refunded. You could have done a lot worse!

Did you read their guarantee? "If for some unforseeable reason we are unable to ship your item immediately we will contact you as soon as possible with the next available ship date, possible upgrades or substitutions."

It states "possible" upgrades, not giving you the moon. It states they will offer substitutions which are up to you to accept or decline. Sounds like they didn't break their guarantee. The only gripe I would have had is they could answer their phone more often.

[shartley]

"Three days" to notify of a backorder item, including a Saturday and Sunday, sounds pretty reasonable. And when you could not agree on a suitable replacement, your money was promptly refunded. You could have done a lot worse!

Did you read their guarantee? "If for some unforseeable reason we are unable to ship your item immediately we will contact you as soon as possible with the next available ship date, possible upgrades or substitutions."

It states "possible" upgrades, not giving you the moon. It states they will offer substitutions which are up to you to accept or decline. Sounds like they didn't break their guarantee. The only gripe I would have had is they could answer their phone more often.

I agree.

That store did not break any guarantee that I saw. Their guarantee was not even confusing or misleading.

What I see here is someone reading what they wanted to read, even if that is not what was said. And then more folks jumping on the bandwagon without actually seeing if what was being claimed was correct. In this case MILKMAN was simply wrong in his reading and understanding of their guarantee, he tried to make it cover things it clearly did not cover, and say something it simply did not say. Now he comes to AO (and who knows where else) and talks bad about the Store?

I personally would think an apology would be in order. The only one who did something wrong in this case, IMHO, would be MILKMAN. That does not make him a bad person though.

[SlartyBartFast]

This is one of the reasons I'm glad I no longer serve the public.

Talk about impatient and impossible to please. The only way you'd be happy is if they worked 24-hrs a day 7 days a week.

Even if they processed your order Thursday, that would only give them two days to contact their supplers to see how quickly they could get the product and one day to contact you.

Seems to me their performance was stellar.

I suggest that from now on you shop only where items are guaranteed in-stock.

[Automaggot68]

That's strange...I ordered a pipe kit from them becuase at the time they were the only ones with a 12" green fade tip available. It came promptly, in mint condition with reasonable shipping charges.

This was phew.....Years ago. When the 98 custom was first released

Yeah, I was pissed. I've order things from them before that, and everythign was fine. Took a while as I paid by check but other than that-- that was my only gripe.

It was a 13inch ARMSON Stealth barrel. It'd kills all the paint I bought....
BUt man, it would shoot BE paint like a pro, Lol.

[MedicDVG]

I doubt you would have gotten any different customer service from any other online store.

1) they did contact you asap (1 buisness day) about the backorder.
2) they did offer you an alternative, which you didn't take.
3) NO store is going to let you substitute a Reloader B for a Halo, not without you adding some bling.

What did you expect, that they would kiss your feet and just give you whatever the hell you want?

Perhaps it is your expectations, and not the gaurentee, that is faulty.

[buzzboy]

Man I really like xpb. When I ordered my stuff(Pro/Carbine, mask, hopper, tank and paintballs) everything turned out perfectly.When I saw that the ball I wanted I looked at them and it said that they were out of stock. So I got the next best thing. Also soon after I made my purchase I recieved an email saying that the mask that came in the beginner kit was out of stock. They said that they would upgrade me to a nicer mask for no extra charge. And they did. Also I was expecting to get the package in a little over a week. I placed my order on a sunday(when they are closed) and the UPS man delivered my gun to my door on that thursday. I was stoked. I really like xpb.

[hitech]

I think in this case, that's two different guarantees. Saying something is going to arrive by a specified date and having something in stock is two different measures of control.

Well, since it was custom jewelry I'd say it's more difficult, but that is not the point. They need to live up to WHATEVER guarantee they have. After all, they came up with it, not the customer. If they didn't want to live up to it they didn't have to make it (the guarantee) in the first place.

[shartley]

Well, since it was custom jewelry I'd say it's more difficult, but that is not the point. They need to live up to WHATEVER guarantee they have. After all, they came up with it, not the customer. If they didn't want to live up to it they didn't have to make it (the guarantee) in the first place.

And in this case, they did indeed live up to their guarantee.

[Baby Huey]

Punisherspb.com They will match any price and they will work with you. I have shipped stuff back (trying to match colors and stuff) a few times and they are always honest and great. Ask for Rich or Jerry. They do not have mag upgrades but for the other stuff (tanks, hopper, etc.). Good luck and God Bless.

[Lohman446]

Punisherspb.com They will match any price and they will work with you. I have shipped stuff back (trying to match colors and stuff) a few times and they are always honest and great. Ask for Rich or Jerry. They do not have mag upgrades but for the other stuff (tanks, hopper, etc.). Good luck and God Bless.

I second that one.. if its not a specialty manufacturer direct item, and I can't get it through the field I normally play at Punisher's has always treated me very well.


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[CKY_Alliance]

Well heres how i comprehend their policy in your sitiuation.

They say if the product you ordered is not in stock then they will upgrade your order...that said the product you ordered technically was in stock even though it wasnt the color you wanted..so yea thats how i see it.

still sucks for you though.


~Somone may have already said this ... i didnt feel like reading whole thread.~

[RusskiX]

They say if the product you ordered is not in stock then they will upgrade your order.

No, thats not what they say. They will offer the next available ship date, possible upgrades, or substitutions.

i didnt feel like reading whole thread

You may want to try that next time.

[Jonno06]

guarantee or not if they say its in stock, it should be in stock.

thats like a bank saying that they have $5,000 dollars in their vault for you to spend, you write $5,000 worth of checks, then 3 days later the bank says that they didn't really have the 5,000.

[WARPED1]

Ship dates are business days. Saturday and sunday are not business days, even if the store is open. Business days are mon-fri as set by post office or some other government thing. So, they contacted you in plenty of time. Sorry you're so impatient. Who remembers the old days of "please allow 4-6 weeks for delivery."










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[yakitori]

Well, since it was custom jewelry I'd say it's more difficult, but that is not the point. They need to live up to WHATEVER guarantee they have. After all, they came up with it, not the customer. If they didn't want to live up to it they didn't have to make it (the guarantee) in the first place.

ya, quoted from russix.

Did you read their guarantee? "If for some unforseeable reason we are unable to ship your item immediately we will contact you as soon as possible with the next available ship date, possible upgrades or substitutions."

I dont see how they didnt live up to their garuntee. They offered a substitution. It just wasnt black, so he didnt want it. They returned the money, and apologized.

And also, why would he have waited after they notified him of the backorder to decide he wanted a refund. If I need something urgently, I dont buy from the first place. I look somewhere to find someone who has it IN STOCK. If they dont answer emails, I look elsewhere. Its not my loss of business by not answering emails about stock. There are hundreds of online shops, you dont have to buy from one particular one.

And if you "needed" to be sure to get it before the tourney, you shoulda made sure you could get it by checking stock. (note: you is used subjectively here, not meaning you as in hitech)