Warning: Xtreme Paintball - False Guarantees

[yakitori]

I didn't read the actual guarantee because it DID NOT MATTER in regards to the point I was making. The ONLY point I made was that they should live up to their guarantee, period. Others in this thread were attempting to justify not doing so. I disagreed. That's it. I put plenty of thought into my post, thank-you-very-much.

And AO is a place for opinions...

They DID live up to their garuntee. They offered an alternative, a different color halo. He couldve gotten smoke or clear, or any other color. Instead he suggests that they should give him a reloader B. They dont have to agree. The proper action would be to just simply point out their garuntee on their site and leave it upon them to make a choice of an upgrade to give him. Instead he say hey, how about you give me a reloader B. They said no. If he needed the loader that bad, he couldve said, "what if I pay for half of the price difference, and the upgrade for your garuntee covers the other half"? Did he, no. He shouldve thought of more to say instead of getting argumentative about their garuntee.

Its like the Mens Warehouse. Their garuntee is to do what it takes to make sure you look good in a suit. You hear comercials about they close at 9, and they stayed open to help a guy until 930 cause he had an interview. That doesnt mean that they should remain open past closing hours to help everyone that needs help. It doesnt mean that you are going to look good in the suit either. What if you are just a naturally ugly mofo? They cant promise you that you will look good right?

[yakitori]

In this case they made a resonable offer for substitution, you didn't like the offer and got a refund. Was the reloader a reasonable request? Not really... If I ordered a 'cocker from them and they were out of stock should I expect a Karni in substitution? No way! Should I expect them to offer a different color or the next model up? Sure, that's reasonable. Do you have any idea how much business they have? If they started upgrading every HALO order they got to Reloaders they'd lose their shirts.

Maybe they used to offer that upgrade, but word got out that if you ordered a HALO from them they'd upgrade it to a reloader for free. If I had heard that about them I'd be ordering a HALO too, and be pissed if they wouldn't give me the deal. Does that make them bad? No way, it makes me greedy, and throwing a tantrum because I couldn't **** them over for my personal benefit.

[Personally I think this is the case -not that you ordered a HALO expecting the free upgrade, but that others were so they had to stop doing that- I had a friend order a HALO with the ION he bought from them... he got a ReloaderB with RIP instead... we were kinda confused for a while till we figured out they had upgraded it, without notifying him either]

Unless you added it to your order "I want a black one to match my all black marker" he has no way of knowing that a reg or green on would be totally unacceptable to you, other people might not have a problem with it. Some people might not want a reloader, ever think of that? They are different (but similar) products sold by two different companies. A Harley is not an upgrade of a Suzuki, they are different.

Did you offer to pay part of the difference in cost to upgrade to a reloader? (knock $20 off of a reloader, and I'll pay the difference in cost)

The order was probably placed in a notify stack as soon as it was found they didn't have HALOs in stock (you can't be the only one who needed to be contacted regarding an order, possibly hundreds of others who have either screwed up an order, or ordered somthing that is out of stock) The response time was very reasonable.

"If the customer's product just so happens to be one of the products on the hundreds of backorders, they will delay contacting the customer just in case a shipment of the needed products arrives at their warehouse." Would you rather they bounce the order back to you immediately, or wait till the UPS truck shows up with an expected shipment?

Believe it or not most "automated" systems aren't. The website likely prints out an order that goes to a guy in shipping, and my guess is he isn't waiting anxiously for your order, on a whim I'd say he has a hundred more orders ahead of yours, and when he sees the isssue he passes it on to customer service, who contacts you.

agreed. that basically sums up the whole argument.

[MILKMAN]

In this case they made a resonable offer for substitution, you didn't like the offer and got a refund. Was the reloader a reasonable request? Not really... If I ordered a 'cocker from them and they were out of stock should I expect a Karni in substitution? No way! Should I expect them to offer a different color or the next model up? Sure, that's reasonable. Do you have any idea how much business they have? If they started upgrading every HALO order they got to Reloaders they'd lose their shirts.

Maybe they used to offer that upgrade, but word got out that if you ordered a HALO from them they'd upgrade it to a reloader for free. If I had heard that about them I'd be ordering a HALO too, and be pissed if they wouldn't give me the deal. Does that make them bad? No way, it makes me greedy, and throwing a tantrum because I couldn't **** them over for my personal benefit.

[Personally I think this is the case -not that you ordered a HALO expecting the free upgrade, but that others were so they had to stop doing that- I had a friend order a HALO with the ION he bought from them... he got a ReloaderB with RIP instead... we were kinda confused for a while till we figured out they had upgraded it, without notifying him either]

Unless you added it to your order "I want a black one to match my all black marker" he has no way of knowing that a reg or green on would be totally unacceptable to you, other people might not have a problem with it. Some people might not want a reloader, ever think of that? They are different (but similar) products sold by two different companies. A Harley is not an upgrade of a Suzuki, they are different.

Did you offer to pay part of the difference in cost to upgrade to a reloader? (knock $20 off of a reloader, and I'll pay the difference in cost)

The order was probably placed in a notify stack as soon as it was found they didn't have HALOs in stock (you can't be the only one who needed to be contacted regarding an order, possibly hundreds of others who have either screwed up an order, or ordered somthing that is out of stock) The response time was very reasonable.

"If the customer's product just so happens to be one of the products on the hundreds of backorders, they will delay contacting the customer just in case a shipment of the needed products arrives at their warehouse." Would you rather they bounce the order back to you immediately, or wait till the UPS truck shows up with an expected shipment?

Believe it or not most "automated" systems aren't. The website likely prints out an order that goes to a guy in shipping, and my guess is he isn't waiting anxiously for your order, on a whim I'd say he has a hundred more orders ahead of yours, and when he sees the isssue he passes it on to customer service, who contacts you.

Lets start at the top.

#1 Reg cocker = $350+/- Karni =$800+/-...difference...$450
#2 Halo w/ rip = $120 Reloader = $150....difference...$30
A reasonable comparison by you....NO Way!

#3...if the word got out that they upgraded from a Halo to a Reloader...so what...big deal...that would be because of their guarantee correct? If they couldn't keep the Halo's in stock, don't put that stock guarantee up. It's not rocket science.

#4...I'm not mad because I couldn't, how do you put it "**** them over," I'm mad because they did not honor their guarantee and I was not satisfied in the least with their service. Hell maybe you would be satisfied if you might miss a tournament this saturday because of all this, but thats I'm not happy about it.

#5...congratulations to your friend.

#6...All the customer service reps that I e-mailed, called and talked to, or left a message on their phone I explained my situation thoroughly to stating: I would like an all black hopper because my marker is all black. Will a Reloader B be a possible subsitution. The reply...no...the ONLY substitutions we can offer are a red or green HALO.

#7...UPS shipments are daily, sometimes twice daily. I work in a warehouse...I know these things champ. Their customer service is fully functional through the weekend. I definitely expect a call since their "guarantee" stated that all customers with products that are back ordered are notified ASAP!

[shartley]

#7...UPS shipments are daily, sometimes twice daily. I work in a warehouse...I know these things champ. Their customer service is fully functional through the weekend. I definitely expect a call since their "guarantee" stated that all customers with products that are back ordered are notified ASAP!

[Target Practice]

I ordered a fiberwrapped, adjustable tank, and they sent me a steel, set-pressure one. They wouldn't let me return it, either.

Bastards.

[Lohman446]

#7...UPS shipments are daily, sometimes twice daily. I work in a warehouse...I know these things champ. Their customer service is fully functional through the weekend. I definitely expect a call since their "guarantee" stated that all customers with products that are back ordered are notified ASAP!

Just because their customer service is there does not mean there shipping department is. Well I understand your issue it is not their fault you waited that close to tournament to order a Halo. I'm sorry, but if I have an unestablished customer who demands a 25% upgrade I may just decide I really don't need that customer

[yakitori]

ya, you should procrastinate if you need a loader for a tourney. Bottomline.

Also, you come here moaning that you didnt get an upgrade and slander a companies name. Excuse me ...libel since its writing. And bash thier customer service (which did a good job IMO, the CS did). What was the purpose of the thread? to get venegance? To hopefully hurt their sales? To make someone reconsider when buying from them? Or all of the above?

You are the type of customer that give good companies a bad name cause you are so dang difficult to please.

Like I said three times already. YOU SHOULVE EMAILED THEM, ASKING IF THEY HAD IT ON HAND BEFORE YOU BOUGHT IT. Its your fault. If I need a halo for a tourney and need it to be in stock, I take the initiative myself and find out if I give them my money, will they have a halo on hand ready to ship. If not, go somewhere else.

If anything, this makes me want to do business w/ xtremepaintball. Just cause They have good customer service. And they offered an alternative as opposed to waiting and shipping it when they got it. They contacted you in one business day and offered a different color halo. I wouldve taken a clear one, or a smoke one, instead of whining like a tittybaby.

[MILKMAN]

ya, you should procrastinate if you need a loader for a tourney. Bottomline.

Also, you come here moaning that you didnt get an upgrade and slander a companies name. Excuse me ...libel since its writing. And bash thier customer service (which did a good job IMO, the CS did). What was the purpose of the thread? to get venegance? To hopefully hurt their sales? To make someone reconsider when buying from them? Or all of the above?

You are the type of customer that give good companies a bad name cause you are so dang difficult to please.

Like I said three times already. YOU SHOULVE EMAILED THEM, ASKING IF THEY HAD IT ON HAND BEFORE YOU BOUGHT IT. Its your fault. If I need a halo for a tourney and need it to be in stock, I take the initiative myself and find out if I give them my money, will they have a halo on hand ready to ship. If not, go somewhere else.

If anything, this makes me want to do business w/ xtremepaintball. Just cause They have good customer service. And they offered an alternative as opposed to waiting and shipping it when they got it. They contacted you in one business day and offered a different color halo. I wouldve taken a clear one, or a smoke one, instead of whining like a tittybaby.

As far as notification goes, I really can not believe many of you do not see Friday as the day to contact a consumer whose order was placed the afternoon of the next day. It does not take very long to process an order...I know this. I work at a warehouse that ships thousands of orders daily and I know how they are run so don't get high and mighty when you have no clue. ASAP is as soon as possible. Orders taken Thursday are filled the next day...which means FRIDAY. This is how almost every warehouse works, including XPaintball. The soonest possiblity when they could have contacted me...FRIDAY.

As far as contacting them before I bought the Halo from them to see if it was available, the whole reason I bought it from them was because of their stock guarantee!!!! lol. This means guaranteed to be in stock. They DO NOT have a ticker that says that their products are in or out of stock, thats what that little stock guarantee is for.

Why did I post this? To tell of an experience. Am I trying to sway others opinions? NO. I'm presenting information of my situation. A bad experience. If you had a bad experience, I would reply and give you my input on your situation if posted on a public forum. Freedom of speech. I am not going to change what many of you see as good customer service, and you are definitely not going to change what I see as good customer service. This is a presentation of information and personal opinions.

If you must resort to elementary name calling. Go for it, calling me a tittybaby. I'm sure you are right around that age. If you would have read however, all they had were RED and GREEN. Let me type that again for you...RED and GREEN. This is going on an ALL BLACK MARKER. Have a Nice Day

Edit: added more

[SlartyBartFast]

If you would have read however, all they had were RED and GREEN. Let me type that again for you...RED and GREEN. This is going on an ALL BLACK MARKER. Have a Nice Day

Does anybody care anymore? Who cares about the colour of your marker?

Did you need the hopper for a trounament or not? A what kind of leaves things till the last minute without making it personal and calling?

That you work somewhere huge is inconsequential. Not all businesses are huge, and not all have automatic order processing. Get over it already.

They lived up to their end of the deal as far as any reasonable customer is concerned.

You have an expectation of speed of response and freebie upgrades taht falls outside what the company can deliver. So what.

I'm unsubbing from this sad thread so I can effectively ignore it.

[MILKMAN]

Does anybody care anymore? Who cares about the colour of your marker?

Did you need the hopper for a trounament or not? A what kind of leaves things till the last minute without making it personal and calling?

That you work somewhere huge is inconsequential. Not all businesses are huge, and not all have automatic order processing. Get over it already.

They lived up to their end of the deal as far as any reasonable customer is concerned.

You have an expectation of speed of response and freebie upgrades taht falls outside what the company can deliver. So what.

I'm unsubbing from this sad thread so I can effectively ignore it.

Hehe, whatever you need to do or say to feel good about yourself and how you feel bud .

[Lohman446]

So, how many customer's do you think this thread has gotten them?

[MILKMAN]

So, how many customer's do you think this thread has gotten them?

Ask me if I care how many customers it has gotten them...

[68AutoMoose]

In 2000 I ordered a Spyder TL from them. Well, apparently they were out of stock because when it arrived it was a TL Plus...which amounted to a $15 dollar upgrade at no extra charge. It wasn't the gun I ordered, and I was not notified ahead of time. The only explaination was a brief description on the invoice.

In this case the substitution they made was completely satisfactory, and I would order from them again.

Just my experience, take it for what it's worth.

[CKY_Alliance]

Ask me if I care how many customers it has gotten them...

DO you care?


Yea uhh wow i read one of your above post it said something about you wanted peoples opinions..or if one of us posted you would give input....i believe everyone gave input..so chill out man no need to get all hostile...have a nice day,

[MILKMAN]

DO you care?


Yea uhh wow i read one of your above post it said something about you wanted peoples opinions..or if one of us posted you would give input....i believe everyone gave input..so chill out man no need to get all hostile...have a nice day,

It was not meant to be taken as hostile. I take some of the above "opinions" expressed in a hostile type tone.

Everyone gave input, I gave my input right back, problems?