Warning: Xtreme Paintball - False Guarantees

[yakitori]

guarantee or not if they say its in stock, it should be in stock.

thats like a bank saying that they have $5,000 dollars in their vault for you to spend, you write $5,000 worth of checks, then 3 days later the bank says that they didn't really have the 5,000.

they didnt say it was instock. They have an instock garuntee. That is stated in the post above. He didnt check to see of the "actually" had one on hand and ready to ship. They never garunteed EVERYTHING to be in stock and ready to ship. They just garuntee that if they dont have it, they will offer a substitution or an upgrade w/in reason. A reloader B for a Halo B is not w/in reason. There is about 40-50 bucks retail value between them, so the guy offered a different color other than black. That was the deal.

If you write a check for 5000 bucks w/o checking to see if it is actually in the bank, then its your fault, not the banks. You are supposed to keep up w/ your own balance. Bank statements are accurate to the hour. More like 24-48 hrs.

[hitech]

I didn't take the time to read the guarantte. My only point was that they needed to live up to it. If they did, great. However, that seemed in question when I wrote my post. Others were questioning whether they should live up to it. I said they should, and that's it.

[MILKMAN]

I didn't take the time to read the guarantte. My only point was that they needed to live up to it. If they did, great. However, that seemed in question when I wrote my post. Others were questioning whether they should live up to it. I said they should, and that's it.

Heh, just FYI, that guarantee was changed from substitutions to "possible substitutions" as I was notified via e-mail. They reserve the right to change without notice any information in the fine print.

[Pacifist_Farmer]

Welcome to corporate america, surrender your soul.

[SlartyBartFast]

Welcome to corporate america, surrender your soul.

Why should they sell their soul to the customer?

People really are immoral hypocrites.

If a customer is short changed or if someone were to take advantage of their lack of attention ot detail, they want the rest of their money or their item. But if a store makes a mistake, too low a price advertised (say .99 instead of 99.) or an unbilled item placed in the bag, and they are all joyed about receiving something for nothing.

[SlartyBartFast]

I didn't take the time to read the guarantte. My only point was that they needed to live up to it. If they did, great. However, that seemed in question when I wrote my post. Others were questioning whether they should live up to it. I said they should, and that's it.

And that's what's common to both opinions and sphyncters. Everyone's got one.

Don't let the facts or a little active though get in the way of putting in an opinion.

[SlartyBartFast]

Heh, just FYI, that guarantee was changed from substitutions to "possible substitutions" as I was notified via e-mail. They reserve the right to change without notice any information in the fine print.

Wouldn't that be a GOOD thing? I'd rather a substitution be "possible" than be forced to take something I didn't order.

[legion_02]

I've actually had very good experiances with xpaintball. I when i ordered my Dye Attack Pack from them they wound up being out of stock of the size I wanted (4+5) and offered the next size up at the same cost (about $5-$10 difference). I opted to wait because I wanted the 4+5, but you see my point. They'll upgrade your order, just not $50 worth. They called my house the next day too.

[WARPED1]

Xtreme did the right thing in this case.

[hitech]

And that's what's common to both opinions and sphyncters. Everyone's got one.

Don't let the facts or a little active though get in the way of putting in an opinion.

I didn't read the actual guarantee because it DID NOT MATTER in regards to the point I was making. The ONLY point I made was that they should live up to their guarantee, period. Others in this thread were attempting to justify not doing so. I disagreed. That's it. I put plenty of thought into my post, thank-you-very-much.

And AO is a place for opinions...

[-=Squid=-]

Typical attitude of a person who has no idea what it takes to please so many customers.

I'm sure he knew what color your fantastic 'all black' marker was, but let's cast that aside for now. He did contact you, only 1 day later. Pretty good. Although it is operational through the weekend, I very highly doubt all of their office positions are opened. That would mean 7 days a week for most people. I doubt it.

Try calling before you order something next time. It sounds to me like they did all they needed to to do make you happy.

[MILKMAN]

Typical attitude of a person who has no idea what it takes to please so many customers.

I'm sure he knew what color your fantastic 'all black' marker was, but let's cast that aside for now. He did contact you, only 1 day later. Pretty good. Although it is operational through the weekend, I very highly doubt all of their office positions are opened. That would mean 7 days a week for most people. I doubt it.

Try calling before you order something next time. It sounds to me like they did all they needed to to do make you happy.

Oh yes, it made me very very happy. False guarantees are BS end of story. Not going to honor a guarantee, don't advertise it. There customer service and pro shop are operational thru the weekend thank you.

[-=Squid=-]

Oh yes, it made me very very happy. False guarantees are BS end of story. Not going to honor a guarantee, don't advertise it. There customer service and pro shop are operational thru the weekend thank you.

They did honor their guarantee.

[tony3]

Agree with starter of the thread. If you are going to put something, you better damn well stick with it. Contacting him 1 day later is acceptable, but it says "upgrade order" which isn't a red halo, its the same price. It get it exact it would have to be a black empire reloader B. How is that against their guarentee? It isn't. I don't shop online at websites that don't have an instock indicator. Saves lots of headaches. Then again, I shop used or at the local shop most of the time.

[LGND]

In this case they made a resonable offer for substitution, you didn't like the offer and got a refund. Was the reloader a reasonable request? Not really... If I ordered a 'cocker from them and they were out of stock should I expect a Karni in substitution? No way! Should I expect them to offer a different color or the next model up? Sure, that's reasonable. Do you have any idea how much business they have? If they started upgrading every HALO order they got to Reloaders they'd lose their shirts.

Maybe they used to offer that upgrade, but word got out that if you ordered a HALO from them they'd upgrade it to a reloader for free. If I had heard that about them I'd be ordering a HALO too, and be pissed if they wouldn't give me the deal. Does that make them bad? No way, it makes me greedy, and throwing a tantrum because I couldn't **** them over for my personal benefit.

[Personally I think this is the case -not that you ordered a HALO expecting the free upgrade, but that others were so they had to stop doing that- I had a friend order a HALO with the ION he bought from them... he got a ReloaderB with RIP instead... we were kinda confused for a while till we figured out they had upgraded it, without notifying him either]

Unless you added it to your order "I want a black one to match my all black marker" he has no way of knowing that a reg or green on would be totally unacceptable to you, other people might not have a problem with it. Some people might not want a reloader, ever think of that? They are different (but similar) products sold by two different companies. A Harley is not an upgrade of a Suzuki, they are different.

Did you offer to pay part of the difference in cost to upgrade to a reloader? (knock $20 off of a reloader, and I'll pay the difference in cost)

The order was probably placed in a notify stack as soon as it was found they didn't have HALOs in stock (you can't be the only one who needed to be contacted regarding an order, possibly hundreds of others who have either screwed up an order, or ordered somthing that is out of stock) The response time was very reasonable.

"If the customer's product just so happens to be one of the products on the hundreds of backorders, they will delay contacting the customer just in case a shipment of the needed products arrives at their warehouse." Would you rather they bounce the order back to you immediately, or wait till the UPS truck shows up with an expected shipment?

Believe it or not most "automated" systems aren't. The website likely prints out an order that goes to a guy in shipping, and my guess is he isn't waiting anxiously for your order, on a whim I'd say he has a hundred more orders ahead of yours, and when he sees the isssue he passes it on to customer service, who contacts you.