Customer cut lose by a company and dont know what do do - help!!!

[StygShore]

OK..

short story

I had work done by a paintball company, I am not happy with the work they did, i informed them of this and bruised their egos. I offerred to pay for the work that needed to be redone to make me happy. They state they put too many hours into the work already and are refusing to do any work for me as a customer.

So,I am out $400.00+ dollars and have a product I am not happy with - Do I have any recourse of action to get things made right? Any ideas would be greatly appreciated.

Thanks


Styg

[Lohman446]

Depends, how specific was the work discussed? I mean, was quality, tolerences, exact work etc. discussed? Sadly, probably not - though you could file a credit card dispute.

[kosmo]

Bbb

[Warwitch]

Bbb

Slow. Your credit card company will act quicker. Was the work you received of less quality than what you had seen from them before? And Im not saying you should flame them but if this is how a pb company responds to problems Im sure we would like to know who they are. Most of us are too poor to go getting things redone

[Lohman446]

Just for the record, the BBB in most states has very near zero authority and a good share of businesses scoff at it. It only achieves results by encouraging negotiation and communication.

[StygShore]

options

About 2 minutes of research will probably clue you in on who I am talking about but not going to mention names right now until I get some things resolved.

I paid via Paypal in multilple payments over the last 5-6 months, last payment probably 2-3 months ago, so it has been too long to file a claim with them. However, the Paypal account is secured by my debit card to my bank account, so would I be able to fight the payments at all in that manner?

Some quality issues were discussed, and understood, but some of the work that was done is not an exact science ( some refer to it as an art form ) The quality of work that was delivered I dont belive was on par wiht some of their other work, or the work of others that perform the same service in the industry.

The problem I have, is some of the work - that I had no problem with and was willing to pay to have done again is relatively proprietary, so even taking money out of my pocket, I can not get the situation corrected, because they are refusing to do anything for me as a customer.

Apparently I have become the type of customer they don't like to deal with because I didnt like the results and I am too demanding.


Styg

[Warwitch]

It shouldnt suck to have high standards.

[Lohman446]

If a company realizes it cannot meet a customers standards, it is not a bad idea for the company to turn down further work. However, that leaves the problem of past work.

[ZapTheMad]

It shouldnt suck to have high standards.

QFT!!!

I'm a perfectionist in a hack job world. It really does suck! People just don't care anymore. They do things for money as quick as possible. Nobody does it for the love anymore. Capitolism at its best!

[StygShore]

If a company realizes it cannot meet a customers standards, it is not a bad idea for the company to turn down further work. However, that leaves the problem of past work.

Exactly... and the fact I was willing to PAY for the work to be done again


Styg

[Warwitch]

QFT!!!

I'm a perfectionist in a hack job world. It really does suck! People just don't care anymore. They do things for money as quick as possible. Nobody does it for the love anymore. Capitolism at its best!

Exactly. I dont mind paying for a top notch job. But thats what I expect. There are a lot of cut rate companies charging the same as those of much better quality. Ano has got to be one of the worst areas too. Most really good ano shops need ungodly time for turnaround and many are too impatient to wait for their gear so they go to whoever can get it done quickest.

[brokenleg]

Exactly... and the fact I was willing to PAY for the work to be done again


Styg

the design:


done:

[StygShore]

xmag

Problem is - that was attempt one of the gun, before the anodize or sealer failed and Jay had to send it back to be redone

attempt 2, the body does not look as good as those original pictures - this picture quality has been shrunk, will have a more detailed picture later.

[brokenleg]

Problem is - that was attempt one of the gun, before the anodize or sealer failed and Jay had to send it back to be redone

attempt 2, the body does not look as good as those original pictures - this picture quality has been shrunk, will have a more detailed picture later.

still looks pretty hot, man. free up for a hot gun.

[StygShore]

The laser and the grips look good I'll admit that

Just don't know why you wont redo my laser for me


Styg