Customer cut lose by a company and dont know what do do - help!!!

[Ole Unka Phil]

....However, the Paypal account is secured by my debit card to my bank account, so would I be able to fight the payments at all in that manner....

No... a Debit card is not a Credit card in that way. It may look like one and act like one but that is the place that it stops. It has no further backing of any kind. No buyers insurance. Always use a real Credit Card to get that service. And then be sure it covers any sorts of internet purchases. Some do not.

[StygShore]

Have to ask him - he does incredible laser work, I just wasn't happy with the anodizing.



Styg

[StygShore]

nope

You were happy with the laser work. So there were no complaints with it, and he wont do it for you again if you paid for it?

Heck at this point he has had practice doing it twice, he can probably just about do it with his eyes shut


Styg

[ahellers]

the letters between the breach and the body not lining up right would bug the crap out of me.
t

[StygShore]

yes, they work together for the ODDpb.com creations - The Plaid Ego, Taxi Driver Ego, Punisher Borg, Full Metal Matrix, etc


Styg

[Lohman446]

So, it sounds like the issue is with the ano, not the lasering.

You are going to have the ano done by someone else? but want ODD to laser it again?! And he wont? Even if you pay him?

Thats odd(no pun inteded). Why wouldnt ODD do the laser again if you are willing to pay him?

It may seem odd but its common to decide some customers are not worth it. If for whatever reason I continually cannot meet a customer's expection (a particular customer, not the base as a whole) it is better for me to not have him as a customer than to have him as an upset customer. That being said, there are issues here that need dealt with and its not ok for them to just turn you away without some consideration - be it in redoing of the work to the $400 value expected, or refunding all or part..

[PrecisionPB]

Nevermind that the finish is durable, and overall the marker looks great - and that the pictures simply do not do the piece justice.

My unwillingness to redo this project stems from your conduct. The way you have spoken to and about me is simply unacceptable. I'll leave it at that.

[StygShore]

Useful posts can be increased by 1

It may seem odd but its common to decide some customers are not worth it. If for whatever reason I continually cannot meet a customer's expection (a particular customer, not the base as a whole) it is better for me to not have him as a customer than to have him as an upset customer. That being said, there are issues here that need dealt with and its not ok for them to just turn you away without some consideration - be it in redoing of the work to the $400 value expected, or refunding all or part..

[Lohman446]

Nevermind that the finish is durable, and overall the marker looks great - and that the pictures simply do not do the piece justice.

My unwillingness to redo this project stems from your conduct. The way you have spoken to and about me is simply unacceptable. I'm not going to do business with a person that can't conduct himself like the grown man that he is. Do you kiss your mother with that mouth?

See, the dangers of such a customer. They bait you into making comments about them on a public forum that just make you look unproffessional

Told you there is a good reason to simply say no

/Thanks for the illustration

[PrecisionPB]

See, the dangers of such a customer. They bait you into making comments about them on a public forum that just make you look unproffessional

Told you there is a good reason to simply say no

/Thanks for the illustration

Would you like some more illustration? Like some cut and pasted emails? Assuming the swear filter catches it all, I think its suitable for posting.

[etjoyride]

Not a good call on his part all.

[StygShore]

Actually the piece looks better in pictures than it does in person.

Patience only lasts so long, and i had legitimate issues in the email sent to ODD. and I believe the statement has been made that I was simply not happy with your work. If you would like to discuss the email sent to ODD, that would be best taken care of privately as opposed to over the forums.

And I'm pretty sure I kept that email pretty darned clean, however, I was rather angry/upset at the time.


Styg

Nevermind that the finish is durable, and overall the marker looks great - and that the pictures simply do not do the piece justice.

My unwillingness to redo this project stems from your conduct. The way you have spoken to and about me is simply unacceptable. I'm not going to do business with a person that can't conduct himself like the grown man that he is. Do you kiss your mother with that mouth?

[Lohman446]

Would you like some more illustration? Like some cut and pasted emails? Assuming the swear filter catches it all, I think its suitable for posting.

I don't doubt customers get verbally abusive. I once had a customer in front of me so abusive that the detective who happened to be there offered to arrest her. That being said you can never win a public "trashing" contest with a customer, frankly because they have nothing to lose and you have, well other customers to lose.

Sometimes a customer becomes so much of a problem in the past that you simply say no to future projects - its a great idea and sometimes needs to be done. Its actually pretty commendable, cause in theory it prevents you from having this exact problem you are having. Somehow it seems to me though your losing both ways right this moment. You don't have this customer in the future, and there publically criticizing you. Add to it your own problem, that taking part in it, well there are very few people who can do so and come out looking at all professional

/hint - its not looking like you are
//engaging a third party, never a good idea

[Pacifist_Farmer]

Every manufacturer, tradesmen, or shop of any sort should have every right to deny a person services based on the customers requirements and the monetary benefits of doing sed work.

While I'm sure the gun isn't up to Styg's standards, perhaps what he got was $400 worth of work, and that is that. That is an awful lot of laser engraving on some odd surfaces.

I'm going to side with the guys at ODD due to the fact that they shouldn't be taking work which they don't make money off, or get customer headaches from.

On the flip side, I'm sorry the gun isn't what you hopped it would be Styg, I think it looks really good.

[behemoth]

Every manufacturer, tradesmen, or shop of any sort should have every right to deny a person services based on the customers requirements and the monetary benefits of doing sed work.

While I'm sure the gun isn't up to Styg's standards, perhaps what he got was $400 worth of work, and that is that. That is an awful lot of laser engraving on some odd surfaces.

I'm going to side with the guys at ODD due to the fact that they shouldn't be taking work which they don't make money off, or get customer headaches from.

On the flip side, I'm sorry the gun isn't what you hopped it would be Styg, I think it looks really good.

No, you dont get it.

The marker was anno'd by Precision PB, who botched the job, had it lasered by ODD anyways.

Upon receiving the marker, the lasering was AMAZING, but the anno... not so much.it was sent back to ODD/PPB.

It was done a second time, anno still failed, laser still maintained awesomeness.

Now, after all these headaches, Styg is STILL left with a beautiful laser job on an ugly anno.

He's willing to PAY to have the job done again, but right. They said no. Then he said "Well, i'll get the anno elsewhere, but i still need the laser" and ODD refused.

ODD/PPB = buttbuddies.