Customer cut lose by a company and dont know what do do - help!!!

[Kyle.Kimber]

About 2 minutes of research will probably clue you in on who I am talking about but not going to mention names right now until I get some things resolved.

I paid via Paypal in multilple payments over the last 5-6 months, last payment probably 2-3 months ago, so it has been too long to file a claim with them. However, the Paypal account is secured by my debit card to my bank account, so would I be able to fight the payments at all in that manner?

Some quality issues were discussed, and understood, but some of the work that was done is not an exact science ( some refer to it as an art form ) The quality of work that was delivered I dont belive was on par wiht some of their other work, or the work of others that perform the same service in the industry.

The problem I have, is some of the work - that I had no problem with and was willing to pay to have done again is relatively proprietary, so even taking money out of my pocket, I can not get the situation corrected, because they are refusing to do anything for me as a customer.

Apparently I have become the type of customer they don't like to deal with because I didnt like the results and I am too demanding.


Styg

Dude, tell me I don't wanna get screwed over. You don't owe them any favors just tell us who you went through... PLEASE...

Oh yeah, smaill claims court is probably a last resort... It takes way to long... Its not at all like that episode of DIFFERENT STROKES. You know the one with the model train and the ***hole hobbyshop owner.

[bentothejam1n]

Dude, tell me I don't wanna get screwed over. You don't owe them any favors just tell us who you went through... PLEASE...

ODD/PBB

[Steelrat]

Nevermind that the finish is durable, and overall the marker looks great - and that the pictures simply do not do the piece justice.

I suspect that durable finish and "overall" looks were not what the customer was looking for. If you sent a substandard anno to get lasered, then shame on you. And doing it again is even more unacceptable. If your company messed up the anno on my marker twice, chances are that I would get a bit heated up.

[bornl33t]

My unwillingness to redo this project stems from your conduct. The way you have spoken to and about me is simply unacceptable. I'll leave it at that.

Sounds good to me. I don't tollerate that either.


If you're willing to PAY to have it redone, why not go to a different place and see if they can't screw it up a couple times too? Sounds kinda obvious to me but maybe there's something I'm missing?

[StygShore]

Orly?

I have NEVER spoken to Rick rudely or unprofessionally. Apparently I hurt his feelings in being honest about how I felt about his work to his business partner?

My "mouth" that Rick refers to is a HUGE exageration! The email contains 2 swear words, neither directed AT him or his work.

As far as going somewhere else, I do have another place that is willing to do the anodize and have even found someone that can do the laser work.

Bottom line, I'm stuck with a gun I paid for and I am not happy with. I have decided to not spend more money on this project nor promote the work of PPB/ODD anymore. My mistake as a customer was paying for all the work before I saw the finished product. If anything, the gun will be stripped back to a matte black finish and I'll be done with it.


Styg


And nice editing the original post to clean up your attitude.

Sounds good to me. I don't tollerate that either.


If you're willing to PAY to have it redone, why not go to a different place and see if they can't screw it up a couple times too? Sounds kinda obvious to me but maybe there's something I'm missing?

"My unwillingness to redo this project stems from your conduct. The way you have spoken to and about me is simply unacceptable. I'm not going to do business with a person that can't conduct himself like the grown man that he is. Do you kiss your mother with that mouth? " - RICK

[acecl22]

PBB, you're making yourself look like a genuine first-class jack***. the first rule of any business is that the customer is always right. the business that you run is a service to your customers, and if you can't provide satisfaction to the customer's needs, then you aren't going anywhere in the world of business.

some more advice. as someone previously mentioned, engaging in this argument in a public forum was probably the most stupid act possible, congratulations. not only are you losing business from countless paintballers, you are also losing respect as an artist/business man/person. you have the means to satisfy your customer, and the customer is willing to pay extra in order to be satisfied, just because he demands a certain level of professionalism does not give you any reason to refuse his service.

the more satisfied customers you have, the more the word gets spread that you run good business, once you start to deny customers, a worse word is spread about you, incompetence. i'll leave it at that.

[Kyle.Kimber]

ODD/PBB

Thanks

[punkncat]

I have to agree with Lohman on this one.

This guy does custom work. With two attempts he was unable to get exactly what Styg wanted. Styg voiced his opinion in such a way that offended Precision which resulted in the shops decision to bow out of further pursuit of the job. A good idea considering that its hard to do good work for someone you are pissed at.

Custom work is difficult because you have to take the vision of a person who has no (or little) experiance in what they are trying to have done....if they did they would do it themselves, right? ....and expect the final product to be exactly what they invisioned regardless of the rigors of the process.

I personally think the marker is exceptional. There are MINOR imperfections that are the result of the HUMAN factor. There certainly is not another marker like it anywhere. It is a one off custom and a piece you should be proud of Styg.

[Nick E]

Deffinitely. It isn't worth the shops time, and honestly styg, I don't think you needed to bring it out on a public forum, but you as well PBB, you shouldn't have made stupid comments like that. That was probably fairly bad for odd/pbb's buisness, weather they deserve it or not. I really like the marker, and really don't see what your problem is. It's really a special peice and if you wanted it beter you may as well just do it yourself. however, you can of course just sell it to me for $200 if you feel it's sucked up enough of your money

[93civiccpe]

Deffinitely. It isn't worth the shops time, and honestly styg, I don't think you needed to bring it out on a public forum, but you as well PBB, you shouldn't have made stupid comments like that. That was probably fairly bad for odd/pbb's buisness, weather they deserve it or not. I really like the marker, and really don't see what your problem is. It's really a special peice and if you wanted it beter you may as well just do it yourself. however, you can of course just sell it to me for $200 if you feel it's sucked up enough of your money

Wow.. So many ignorant comments in this post. He gave a specific request, they said they could do it. He paid for it. The laser was great but the anno came out looking crappy. He has offered to pay for them to redo it, or just the laser work. It's not his fault they keep screwing up the anno.

And yes, I'm sure he's going to sell you an x-mag for $200. We've all been waiting for the "ignorant 2006'er post". Thanks for filling the quota.

[Lohman446]

Wow.. So many ignorant comments in this post. He gave a specific request, they said they could do it. He paid for it. The laser was great but the anno came out looking crappy. He has offered to pay for them to redo it, or just the laser work. It's not his fault they keep screwing up the anno.

And yes, I'm sure he's going to sell you an x-mag for $200. We've all been waiting for the "ignorant 2006'er post". Thanks for filling the quota.

Speaking of ignoranat. I think that big indicates at least that part of it is a joke.

There position has to be this - if he is a paying customer they want nothing more to do wtih him, cannot make him happy. I still think there is an issue on the work already done not being satisfactory, but that is another issue from saying no more work in the future.