This Is For Mr. Kaye

[MicroMagRT]

Ok, I am going to try to hold my Temper on writing this to you Tom, but I am pretty upset by the customer service that I have received lately from your company. I had called way back in November of 2002 to have my name put on the wait list for one of the X-mags, The person I had talked to then said I would recieve a phone call at the beginning of January 2003, well I never got that phone call and I called back and was rudely told that there was no way that I was told that I would get a phone call at the beginning of January for configuration of my x-mag. I then asked her how long I would have to wait now, and she said "March" and it here it is now April and still no phone call, this is poor customer service, something I did not expect from a respectable company as yours. I used to own a micromagRT and I loved that gun and I was really looking forward to getting an x-mag and was willing to wait for it but with the service I have recieved, I'll probably jus take my money and get an Angel or something where they will treat me right. Also, I think you know who makes Stickball movies right? Well I play on their team and they think its pretty surprising what your company has done to me, I would like a response from you, or my business is going somewhere else.

[srrdude]

well... perhaps u live in cali.. or alaska... perhaps your bussiness is goin to april fools? or is this for real..

[MicroMagRT]

1. They aren't being sold from distributors at all , only from AGD, a friend of mine owns a store and he can't get em.
2. I live in Ohio.
3. I wish this was a april fools joke , but it isn't.

[Muzikman]

What shocks me is that anyone could think that Marcia (or Jo Ann) could ever be rude and the AGD customer service sucks. I mean these are things that are never heard. I'm not saying these things did not happen, but it would just shock me that it is as bad as it sounds. Also, if you have not noticed, everyone is waiting for the Xmag.

[Muzikman]

Originally posted by MicroMagRT
1. They aren't being sold from distributors at all , only from AGD, a friend of mine owns a store and he can't get em.
2. I live in Ohio.
3. I wish this was a april fools joke , but it isn't.

1. Tell him to call AGD and be put on the waiting list. The list is pretty long right now.

2. I pitty you (Just kidding)

3. Too bad, there has been a lot of jokes going around today, so ya have to make sure.

[FalconGuy016]

I would be pretty mad if that happened to me, seeing as how the waiting period for an xmag is so long...

[MicroMagRT]

The first time i called i got Jo Ann and i got great service. The second time was the problematic call. I was shocked too by the service i've recieved..... i didn't think at all this was possible but here I am posting here , and very close to getting a IR3. What also is shocking is that in 6 months I haven't got a dang call giving me the status of anything.

Also , didn't give a down payment because i wanted to pay all at one time w/ my C.C

[DiRTyBuNNy]

And you think you're the only one waiting for an X-Mag? Have you not been on the board noticing that most people have been waiting a heck of a lot longer than you have and they're not complaining? I'm sorry you feel wronged, but that just maybe your perception and you're just one of about a hundred that is still in the same situation. I'm on a list too but you don't see me crying like a little child. Wait your turn and you'll get your X-Mag. If you want to go buy an IR3, go buy an IR3, but I don't want to hear you complaining again when you don't like it and wish you had just waited for your X.

If you want my opinion I've had them all and they don't compare and no amount of complaining is going to get it any faster. Why don't you email the office ([email protected]), and maybe you'll be surprised with the response you get. Now you imagine if you got calls all day long asking on a status update for something you had no control over. You be a little irritated too. So have a little compassion and just be a little bit more mature about the situation. Doing things like this only make you look like an idiot.

[FalconGuy016]

Dirtybunny, waiting 5 monthes for a phone call is a bit much I think, and I dont think he is being immature

[pbzmag]

I also emailed my order to be on the waiting list in November. Marcia told me that projected time was end of the first quarter. Based on what others and Tom were saying about backlogs, I knew that it would be much longer. I really don't mind the wait, I'm still saving up more for one. Now that I'm paying big for taxes, sold my stocks for a nice amount, I wouldn't really mind if I get one at the end of the year.

[DiRTyBuNNy]

and I ask again, Falcon..are you on a pre-order list for an X-Mag...I'm guessing no...I am..I was told that I'll receive a call when they're ready to confirm my color and that's it. And MicroMagRT is a little mistaken when he says you can't get them through dealers..that's just not true. There are a few dealers here on AO (who's names I won't mention) who have orders for X-Mags. why didn't you contact one of them?

[MicroMagRT]

AGD told me to wait on a phone call for 6 months. I fail to see how I am inmature when AGD told me to wait, I feel I've waited quite a bit of time, and attempted to contact AGD about this and it their responce was harsh. It has nothing to do about waiting, this is a customer service issue, not a backlog issue.

Dirty Bunny, did YOU wait 6 months for a phone call from AGD too?

Falcon - Thanks for understanding that Im not being immature. I'm just peeved that its taken this long for a $1 phone call on a $1400 C&C Xmag.

[nuclear zombie]

if you look at the current wait times for and x-mag it runs about 5-8 months . I'm guessing that you will be in the next batch from the date you ordered, and date of the last batch that was delivered. You also may want to take into account that the next batch of x-mags should have milled battery packs , that could make the process take longer , and the fact that Tom said that they needed to do some tweaking in regards to the tolerances of the next batch of x-mag bodies .


If you can't wait anymore , then go buy an Angel , I'm sure there's alot more of us that would like to get our x-mag sooner

[BajaBoy]

MicroMagRT, if i were you ide call them up and get your name out of the computer and see when u will get it. If for some reason they dont have your name bc u didnt put money down then go to someone on here. Or just buy an ir3 and have it Now


and hey man, ive been waiting on an emag for a week an a half now. Now to find out 888 sent me an Rt pro... i have to sent it back and wait a 4-5 turn around, then have it shipped to me. Now this is an Emag lol i should have been able to have it the day after but o well.

[MicroMagRT]

My 'whining' is NOT about the X-mag backlog. Its with customer service. If you got bad customer service anywhere else, you'd do the same thing. I'm just speaking up. AGD has had an excellent track record, but this is a blemish I have and my trust in AGD is less than what it is right now.

I have never once whined about waiting, I'm just upset about the customer service.