This Is For Mr. Kaye

[Adrenaline0520]

Oh by the way this is MicroMagRT, I went with a new name since I no longer have a MicroMagRT

[obsolete898]

Originally posted by DiRTyBuNNy
Well..I'd just like to state that I am not Anti-MMRT. I am just Pro-AGD. If you don't like my stance. Tough. You're not getting your X-Mag any faster by whining. You want one, wait like the rest of us. You want an IR3, go buy it. No one here is going to cry when you give up your spot and someone here on AO gets to move up one slot. As far as you saying that you glad you're not getting an X-Mag because we're mean to you; Grow up and act like an adult. End of story.

And Falcon, people in glass houses shouldn't throw stones. You've shown many times over your ability to be exactly what you're calling us so I would just think before you open your mouth.

You can't read. Go back and see what he's complaining about. It's the customer service he got, not the wait on the product. Damn.

Some people here just jump the gun to much. If they see anything that's even remotely anti-AGD (and sometimes not)they flip out. It's not needed and can leave a bad taste in some peoples mouth.

[banzaimf]

I have gotten 1 call since I put in my order back in July. I got a call in Jan asking me if I wanted in on that batch, or if I wanted to wait to see if I could get the marker anno that I was asking for, I decided to wait. Point is, I have only gotten one call, and then, only to confirm my order.

As to the rude service you got, I am sorry that someone was snapping at you over a question that I would presume they get dozens of calls about each week, but dookie happens. 1 misstep does not necessitate wholesale abandonment of an otherwise fine reputation. It's unfortunate that other than your case, most of the rest of us have had fine to superb service from AGD. We can't seem to walk in your shoes on this issue and seems to sound to us that you are crying wolf.

[Timmee]

MMRT/Adrenaline0520, as you may have noticed, the subject of X-Mags can be a touchy subject here (especially when it comes to talking about pre-orders).

As to your getting poor customer service, it can sometimes happen. I'm not saying that it's right, but speaking from experience, when you get the same question asked asked over and over, it can tend to grate on nerves. My recommendation is to chalk up the bad customer service to a bad day, and ignore all the flaming.

[Darkstorm]

Timeout....Mr K

Sorry, but I want to pick on AGD...

" I have been getting a continous stream of complaints on the lack of production on Xmags. Frankly you deciding to by an IR3 is a stress relief. I would suggest you sell your spot in line and recover some frustration dollars."

Primarily, it seems that everyone is talking about a communications issue here. People can not easily see the status of an order so they call you. Further, there is not an indication that there was any tracking of these calls, etc.

An halfway skilled web developer should be able to create a backorder list with auto-notification and an easy to find status of production in a week or so. Or, it would seem that there are some great store functionality available as COTS products (with built in helpdesk support) or even could be sub'd to another vendor.

Either way problems solved. Further, then you could spend time on production instead of handling complaints, which would allow you to spend more time to move production along better, which would reduce complaints, which......and so on and so on.

[nuclear zombie]

Regarding MicroMagRT's original post, I at first considered
it a flame/threat towards AGD .

I'll probably jus take my money and get an Angel or something where they will treat me right. Also, I think you know who makes Stickball movies right? Well I play on their team and they think its pretty surprising what your company has done to me, I would like a response from you, or my business is going somewhere else.

Demanding to talk to Tom Kaye , or you wouldn't buy an x-mag ?

Also, I think you know who makes Stickball movies right? Well I play on their team

What does this have to do with AGD customer service ?

Don't get me wrong I understand your frustration , and I've been waiting for only 3 months, just don't let something from January bother you. Also if you use the search button you can find alot of information regarding how long you will have to wait for your x-mag and information concerning any further delays.In any case enjoy your IR3!

Drkstorm : Personally I really don't see the point of having an internet status system , let's see you can look on the internet for 8 months until your x-mag is in next batch ,in that case the day they posted it on the net would be the day they call you .It would be a good idea , I just don't think in this current situation.

Have a Nice Day !

[cledford]

Originally posted by MicroMagRT
As for the angel owners comment by lawfox.....

A person on my team who is an angel owners has spent quite a bit of time on the angel owners groups, with equipment problems as well ,and as of yet hasn't got this level of immaturity for asking questions to try to settle problems. I just got back to this forum ( if you've noticed , i've been registered since december of 2000). Thats before AGD even owned it, and was hoping to get some help. Guess not

Does he expect John Rice to personally address his "customer service" issue? Is that even remotely likely to happen?

Get for real... I could see the guys beef if he'd put down a deposit - but that's not the case.

-Calvin

[IcantBelieveit]

he is probably over exagerating the ladies tone...like he said...how many phone calls a day do you think they get about the x-mag only? and how many of them are like you that keep on calling.

Point is this is the WORST THREAD EVER

and you my friend need to get over it. You act like the drug you out in the street and slapped you around and all...how do you know she did not have a mouth full of food (just an example) and that could have changed her tone. Or maybe you are only telling a one sided story and you got an attitude with her first. the thing is stop complaing. I have no sympathy for you.

[Adrenaline0520]

OK THATS IT!!!!!!! Damnit, I said those things to defend myself because people are reading my POST wrong and are attacking me when they shouldnt be, WOULDN"T YOU DEFEND YOURSELF TOO IF YOU WERE BEING ATTACKED AND YOUR RIGHT!!!????????? I have a right to free speech and in any GOOD BUSINESS THE CUSTOMER COMES FIRST, SO Quit flamming me, this is an issue between me and the company and I can talk to Tom Kaye because I have the right to, I needed to get his attention and thats why I said those things, I have a right to my opinion and you dont need to ATTACK me for it, I live in America you know, If no one spoke up about something wrong then what would this country be!!????? There are alot of people who have made a difference in the past because they spoke up about something wrong, even if everbody else was against them, If you look at it, I am being the one accused of being wrong when Im the victim here, It's wrong and those of you who are attacking me know it, you guys don't even know it, and as for SchockerGD who makes Stickball, I made that point because they are very influential on the net because of their popularity and they are witnessing first hand at the treatment I am getting from some of you and they think it is just wrong, they are backing me on this, thats what that has to do with it, so read my POST RIGHT and QUIT ATTACKING ME! Read this again too "Okay Tom, you got me ALL wrong here, and some others too, I dont want a jump in line or anything, that wasnt the purpose of my post, I still want to wait for the X-Mag, I love mags what can I say, it was a complaint about the customer service I recieved and I have a right to that, you above all should know that and not once did I get an apology, I am not new to the boards, nobody is reading my posts or anything, It's almost like your trying to push me out of buying the X-mag Tom, I dont understand it, I just wanted a phone call to know whats going on and im the customer and its my right, and no they didnt promise me delivery in 8 weeks, they promised me a PHONE CALL, thats it, I wanted a phone call that I was told I would get for configuration of the x-mag, I knew I would have to wait but I didnt even get one lousy phone call in 6 month because thats what I was TOLD TOM, and when you tell a customer something you should do it, Its my right and I WILL stress it. I had no idea about updated information was only online. I have a lot of respect for you, I used to say all the time how much of a genious you are to have made the automag the way it is, small, fast and reliable, and all of the upgrades have been remarkable, especially the level 10 bolt and how you managed to make a virtually chopless bolt using only mechanics and no electronics to achieve it, and the RT is very fast and uses pure mechanical operations is genious to me, that doesnt sound like someone who is bashing AGD, I am just shocked by the way I am being treated here, I really am. All the good things Iv'e said about AGD in the past and how good their service and reliabilty is and now Im being treated like dirt, If you don't believe me ask SchockerGD in these forums who invented Stickball and I play on their team, they can tell you how ive praised this company and now I'm nothing to it is what it seems, I know you know Stickball Tom. I would also appreciate it if someone is going to say something about my post, they read it first and not turn it into something else. Thank You"

If you read that correctly then you'll see I have a lot of respect for this company, and even though I really wish it didnt happen I got treated badly by them, I did and I spoke up, thats the bottom line. Tom Kaye I jus want you to know I still respect your company and all of this does not mean I hate it now, I wanted to inform you of how I was treated and I have that right, The mag is still at the top of my list of best guns.

[Nitroduck]

Okies.........


You all just need to realize that my friend has been waiting for quite a while for a phone call , not a gun.....i don't know how many times i've talked to him and he's told me he's still waiting for the call , not the gun. I can understand a wait for this gun but its quite long .......As of now ,the xmags i've seen are selling for MORE than thier intial price. Thats not always a good thing ,and i'm not trying to say i hate AGD or anything but if this backlog keeps going on and AGD doesn't REALLY increase production , more likely than not we're gonna see another company come up , make something very very similar to the xmag and many many people will go and buy the other gun just because of the wait on the xmag. I'm not trying to be all doom and gloom , but i've already been told by around 1/2 a dozen people that they've given up thier xmag hopes and just preordered the new 03 shocker.......now i hate shockers with a passion but AGD really really needs to beef up production even if it means lowering the body quality a bit on the xmags. I know custom product times can take forever , i'm a guitarist and i sure as heck know how long it takes to make one .......but you have to realize that these are guns. WDP didn't take that long to deliver 500 LE 03 LCDs.

[MantisMag]

well i'm coming a little late to this thread. i'd like to submit a rational thought. imagine that! i personally believe this was all a misunderstanding in when they would call. marcia or joanne probably told you they would call to confirm your order. at the time they thought that was about how long it would take. that would mean your xmag was just about ready. they would want to know the color and let you know that you're going to have to pay for it now.

you have to realize that for a company putting out all this product they have very few employees. it's a small company. there are only two girls working the phones. and as i understand it they also help with shipping orders. tom acts as ceo/spokesperson/PR/lead engineer and who knows what else that most companies would hire someone else to do. what i'm getting at is that they are not going to call everyone on the list just to give status reports. there aren't very many companies that do. the only time you get status reports is from automated emails. AGD doesn't have them. nobody in their right mind is going to spend that amount of time on the phone informing people of the status of their order. sorry but you need to think a little more realistically.

[Dayspring]

Okay. My turn...

Yes- I will agree that people didn't quite read your post. HOWEVER, getting somewhat belligerant back isn't the right way to solve things. (Also, flashing "credentials" around here really doesn't mean anything.)


Now- the Xmags are getting done at about 35-40 a month or so. Considering the back order on these, if you ordered back in October (I think) there are more than 3 months or more in front of you. Now, I understand that you wanted a phone call to say "No, you're not getting it this month or this batch." But do have any idea how many of those phone calls would have to be done every month? Everybody's waiting. (Well, not me anymore, but that's another story.)

It's a small company and we have to be understanding of their issues.

BTW- It's not your "right" to talk to anybody. I doubt you could talk to the CEO of WDP about your IR3. Tom does AO out of his own pocket and time. That's his idea of customer service. One on one. He's even persoanlly teched people's guns b/c they were having issues. What other company tech gives you his personal cell # in case you ever have problems? Don't for a second think that AGD doesn't have the best customer service.

[Evil Bob]

It's wrong and those of you who are attacking me know it, you guys don't even know it, and as for SchockerGD who makes Stickball, I made that point because they are very influential on the net because of their popularity and they are witnessing first hand at the treatment I am getting from some of you and they think it is just wrong

Translation: "I know the guy who makes Stickball, if you don't give me satisfaction now, he'll make movies about AGD so no one will ever buy your products."

Grow the hell up!

Your maturity level is starting to show through with the above post, you are becoming completely irrational. Veiled threats do nothing but reflect poorly upon you and you alone, this is definitely now the way to deal with what you feel is an injustice. Frankly, you're blowing this up way out of proprotion and making it into a bigger deal then it really is. The ladies that answer the phone are extremely busy, that take alot of calls daily with inquiries directly about Xmags, you are not alone here.

Yes, you are frustrated. Yes, you are tired of waiting. Yes, you feel an injustice has been done to you. Relax, getting upset and posting in the heat of passion is not doing anything positive, it's only showing your immaturity and discredits your complaint as being nothing more then whining. AGD is working their tails off to get through the backlog, anyone who has spent time here on AO knows that. Things like this happen all the time in the manufacturing business.

If you really want an Xmag and cannot deal with the slow downs or backlog, check out the classified forums here on AO, there are a couple in there for sale right now. Ebay even has one up for bid right now which includes an air system.

This is how I got mine, I bought it new/unfired in the box, I waited a whole three days to receive it. You can get them now if you have the time and patience to find them.

-Evil Bob

[DiRTyBuNNy]

Dirty Bunny, did YOU wait 6 months for a phone call from AGD too?

Yes, I have actually. Thank you very much.

[G-Rock]

Just got mine, ordered in February of last year. I will say I was getting tired of the wait, but heck it is worth it.

AGD, love the product. It rocks.

and for everyone that wants one and not have it yet, or comlaining about the wait.....................

DROOL ON THIS!!!!!!!!!!!!!!!

HAHAHAHAHAHAHAHAHAHA

chris geiger