Soo.. Tom.. Tommy Tom Tom.. how about those Reg seats?

[Marek]

Originally posted by steveg
Marek, for all your words you are still wrong, there is
no greater sin that a company can do, than not have the
spare parts for a NEW product that is broken and unusable.

how or why those parts are unavailable is irrelevant.
That other people are waiting on other products is also
irrelevant.

I say this from the prespective of several years as
a service engineer and service manager of a large
machine tool company.

That's great that you have years of experience as a service engineer, but those years do not seem to help in your lack of understanding of what I mean in my posts. Read my posts. I agree that they should have the parts ready, and yes, he is right. What I don't agree is the way he is going about it. This "I deserve service now now now" attitude is annoying and not helping matters.

And you know what, to the people that are waiting on other products, it is relevant. You might not care about the product I am missing, but the same can go that I could care less about the reg seats. I'm just not whining that my item is not here. That is the difference.

[openboater]

Nacho's right, AGD should give him his money back under the lemon law.

Even if the seats are only good for one day's use (like a battery), they should be available.

At the IAO, I wondered why a 4.5k flatline reg was sitting in Crossfire's junk box. I got the feeling the guy that switched out this $300 reg for a crossfire isn't gonna be in a big hurry to buy an AGD product any too soon.

[steveg]

Marek I would guess that we don't agree,that is not the product of a lack of understanding, it's simply my not
agreeing with you.

I think openboater's post about the 4.5k reg setting in a junkbox best highlights what I'm trying
to say, and why I'm saying it.

Finally where other than the Manufacturers own website DO you express your displeasure and impatientance over
said manufacturers inability to deliver spare parts,that have failed prematurely?

I suppose that as this was actually addressed to Tom we all
should let him decide if Nachos was an elitest big meanie
or if he has a right to feel grumpy

[GT]

Re: ...

Originally posted by RogueFactor
Although the delivery may be a bit crass....

you gotta admit, he does have a valid point.

:) ,
Sad but true. One of the few reasons I am selling my flatline. It does not have a bad seat however it may in the future. Really dont want to take that risk.....


jb

[cledford]

I hate it that this quote came from a customer complaint against AGD, but I got a big laugh from this one line:

I don't care if you need a special plastic that comes from a tribe in the amazons that can only be crafted by Willy Wonkas Oompa Loompas in his chocolate factory.

For what ever else you guys want to say, he's funny :)

I'm sure Tom more then anyone would love to get the seats out - so I know they're working on it as hard as they can.

-Calvin

[JEDI]

The reg seat situation is a bit rediculous. If you look up the word "wait" in the dictionary, there's a picture of Tom Kaye, and it says "see also AGD". I believe the new Websters Dictionary even plays the Jeopardy jingle...

[bmexline]

i dont own a flatline, but i do own a lot of agd products. i love the companies products and quality. while nachos could have posted differently that doesnt make the message wrong or incorrect. he is right. how long has the wait been? months i know. does that mean that agd isnt trying to solve the problem? no it doesnt. just because they are trying to solve the problem doesnt make the problem acceptable. many others have posted "nice" messages about reg seats and what did that get? nothing other than "were working on it." sometimes it helps to take it to the next level. sometimes it doesnt. how long others are waiting on other products has nothing to do with the wait on reg seats. in just about every other case of people waiting on other products, they knew it would be a wait for them, chose to spend their money anyway and wait. you have nothing to complain about. you knew before you spent the money. in the case of many flatline owners, they did not know that the reg seats would be an issue when they made their purchase. no amount of research would do any good if the purchase was made prior to this problem comming to light. i did my research and decided on an armageddon for one simple reason. the inability to fix my flatline tank if i needed a new reg seat. had i known of the problem and decided to purchase anyway i wouldnt have had anything to complain about. those who made the purchase before the problem was well known have every right to be pissed and want their product fixed.

just my .02

oh and the chocolate factory line was very funny btw

[jdev]

Originally posted by Marek
Some of us here on the boards are waiting for things too, like ULE Rtps and X-Mags. You don't see us creating threads do you?

actually, if 2 weeks go by that I dont see a thread about someone waiting on their xmag or other mag.. i start to worry..

Originally posted by Marek
Don't keep your "defective $390 paperweight" and get something from a company you think is perfect.

not all of us are made of money. my best guess is that nachos would have to sell his current flatline to get a new tank setup. seeing as how the flatline doesnt work without the regseat.. its going to be difficult to sell it to someone else who is willing to wait for AGD to release the 45k regseats.

Originally posted by RogueFactor
Although the delivery may be a bit crass....

you gotta admit, he does have a valid point.

absolutely. I dont even own a flatline and I agree with him on this.

Originally posted by RogueFactor


And of course the difference being is that you knew there would be a wait for the X-Mag before you bought into it. There was no such foresight for the Flatline.

Originally posted by Marek
If someone wants to criticize AGD, that's their right.

why chastise nacho for exercsing his right to criticize something.

Originally posted by openboater
Nacho's right, AGD should give him his money back under the lemon law.

i think the lemon laws only cover new/used vehicles.

Originally posted by cledford

I don't care if you need a special plastic that comes from a tribe in the amazons that can only be crafted by Willy Wonkas Oompa Loompas in his chocolate factory.

that is hella funny.. get those oompa loompas to work!

[speeddemon]

For those that think he is out of line for blasting AGD about these reg seats, think of it this way. Say he bought a car from a company with a great record. Then a little while after he buys it, the engine blows up because of a faulty computer. So he calls the company to tell them and they say, we know, we are getting new ones made. Now he waits for them to get a new one made, while he is out 20k on a new car that he can't drive. A year later, he still doesn't have the new parts, still can't drive his car. Is that good customer service? Now at the same time a new car has come out, and they tell everyone that it is only going to be sold to people on a waiting list. Now these people know they are going to be waiting, they have no right to complain. They haven't already paid for it, they aren't out any money. The people with the broken cars have spent all there money on a useless car. If this actually happened to any car company, their reputation would be destroyed, and nobody would buy their cars.

Now what they should do is ship out whatever they have to get it to work, even if it doesn't work for long. By now they could have come up with a new reg that doesn't even need these reg seats, and given it to the people that need seats. I love AGD's products, but frankly this situation is ridiculous and it does change my mind about their customer service for the worse.

And Nachos, that quote is priceless, and its sigged

[openboater]

joey_d, I know the lemon law only covers motor vehicles, but I bet a lot of guys on this board are driving cars that cost less than the $390 flatline. and parts for that 20 year old K-car or rusted out Honda are readily available.

Just trying to emphasize that the guys with 4.5k flatlines deserve some attention.

[jaylock33]

I agree but that the reg. seat is a mess up but as long as it's fixed right the first time it's not that bad. Nothing is worse than the microsoft syndrome where there's a new patch to fix another problem every couple of months.

[AGD]

I believe the reg seats are in, please call the office and check I am out of town right now.

These reg seats require you to leave the reg seat in place and push the reg piston out the back of the body THEN take out and replace the seat. They are extra hard which gives them more performance but if you just try and pull them off you may bend the reg pin.

Sorry for the wait

AGD

[jdev]

Originally posted by openboater
joey_d, I know the lemon law only covers motor vehicles, but I bet a lot of guys on this board are driving cars that cost less than the $390 flatline. and parts for that 20 year old K-car or rusted out Honda are readily available.

Just trying to emphasize that the guys with 4.5k flatlines deserve some attention.

i know

on another note.. with the computer engine thing.. i think the car company may have offered to provide rental for the customer.. after all. the customer has to get back and forth to his job to pay for that broken car now. maybe AGD should offer him a new flatline to use in the interim?

just a thought. after all, if the regseat on that one breaks.. they know what they are dealing with.. why not do a recall of all the regseats.. or the flatlines for that matter and have them replaced.

[mxracer33x]

Just in case it hasnt been stated in a while, or some people had never heard, Try installing the reg seat upside down. I saw a post from BlackVCG a while back that said it would work, and actually work better, and by god (err BlackVCG) it works again. Its been working for a good 2 months now.

I will say I am with Nacho on this one though. Its been a while waiting for these parts, my dealer told me on monday that they are available and he ordered a bunch for me. So maybe the drought is over. maybe try calling AGD and see if they still have some available

[beam]

wierd.