Why I hate action village

[srrdude]

Action village is the best online store some people say... i say no. My birthday is tommorrow, april 7th. So i made a nice little list last week tellin my dad what i wanted. I made a shopping cart with the stuff i wanted. I made sure they were all in stock, with the stock checker. My dad came home and ordered the stuff, after checking to see that they were in stock. Still yes. So he ordered them on thursday 2nd day air so it could be here by monday. Last night we got a nice little email from actionvillage saying an item was not in stock, and they will ship the entire order out next week ground. They insist they stated the items were sold out, yet their website stated they were in. Unfortunately their poor customer service has caused me to just find out now that they haev backordered everything and i get nothing. It is now too late to do anythng about it, and i have asked for a refund because i am not wating another two weeks to get the stuff i paid for to have by today. I paid for it to be here today, not to get an email saying everything is now backordered today. Is it just me or this ridiculous? please dont flame me... customer service has een a interesting topic in the forum lately (cough micromagrt cough) but the other issues were resolved in the best of ways. Please do not flame me, but vote on your opinion.

[irbodden]

Not ridiculous.. sorry

You can't honestly expect their site to be updated the second an item is unavaliable do ya? Especially since you can pick stuff up from them if you are local...

[Rmarks]

I've heard a lot of bad stuff and a lot of good stuff about PB Gear. I personally have had no problems with them to this point, and I've ordered a good amount of gear through them. If I order on a Sunday night it's here by Wed(ground shipping).

Sorry to hear about your misfortune.

[fire1811]

i have done a lot of buisness with pbgear.com and have had
no problems. actually i have have had excellent service.

[srrdude]

i was upset by the 3 day email thing.. that was ridiculous. They haev a stock checker to ensure things are in stock.. if that says they are instock, dont ya think they should be in stock? if not take the friggin thing off. I guess i was just unlucky tho...

[irbodden]

Originally posted by srrdude
i was upset by the 3 day email thing.. that was ridiculous. They haev a stock checker to ensure things are in stock.. if that says they are instock, dont ya think they should be in stock? if not take the friggin thing off. I guess i was just unlucky tho...

Easier said then done.

[LittMag]

Re: Why I hate action village

Originally posted by srrdude
So he ordered them on thursday 2nd day air so it could be here by monday... they will ship the entire order out next week ground.

That is ridiculous, they should ship the items out 2nd day air, not ground. I would call and complain about that, otherwise, it's tough luck, there have been many other people with the same experiences/opinions as you.

-Litt

[srrdude]

oh it gets better... if i choose not to wait, they charge me extra for something i already ordered becuase they made a back order mistake.. their fault.. my money.. not fair.

[SlipknotX556]

I have never had a problem with action village, I dont know why everyone has a problem with them. I guess I am just lucky.

[Kevmaster]

you're the 534263253557432345635791173074131645th person to tell me that PBGear.com sucks

[Me]

what exactly did u order? go give your local store some bussiness. they deserve it, unless its boston paintball...

[srrdude]

haha... brad nestle doesnt carry a lot of the stuff (paintballmaxx) so i thought id order it online. They have just now changed the stock status to backorder on 2 of the things i ordered (but they wont ship the rest unless i pay extra) i ordered a silver mirror morph (out of stock, backordered) dye core 2k3 black and blue jersey (out of stock, backordered), dye hybrid black blue pants (in stock, backordered), raven 6+5 obg pack (in stock, backordered), and pig pods (instock, backordered). I might have mixed some of those up.. but thats what i ordered.

[Me]

cool stuff. decking ur self out, eh?

[nippinout]

Originally posted by irbodden
Not ridiculous.. sorry

You can't honestly expect their site to be updated the second an item is unavaliable do ya? Especially since you can pick stuff up from them if you are local...

Maybe they should get new software. The stuff is out there where stock can be updated real-time.

I say just email PBgear whenever they screw up. Eventually they'll realize they suck at book keeping.

[srrdude]

indeed i am ME.. hehe they match my gloves.. hahaha. My jt stuff was gettin boring.... Thanks nippinout.. The only problem is their email service sucks.. tok em days to reply.