Why I hate action village

[NeroWolfe]

PBgear...

I have had some bad, and expensinve orders from them adn have had to cancel 2 orders because of the same problem!! Although they got the last one right!

Their shipping thing gets me. I live in Alaska. The only shipping they offer is 2nd day air. And let me tell you, paying $45 shipping for a $30 order and getting it in 5 business days is aggrivating. Part of the problem is that UPS says that Alaska is not part of the US, and we have to pay more and wait longer!!!! BULLSH*T! USPS shipping is the same from Ill. to here as it Ill. to N.Y.! (example) Then, get this! I only have a POBox box. Bills go to a PO Box. UPS goes to a house only! PBGear only ships UPS to here, right? They also refuse to ship to a my house because my billing address is a POBox! Get that!!!! It took me over 20 days to get my freakin order! And took my friend almost 2 months!!!!!!!!
Sorry, no local store at that time.
I can't blame them for everything. But organization is a key element to a succesfull business. And Sometimes they seem disorganized. But hey, so do I, I guess.

[Me]

wow. that sux. dont count it as a part of the US? wooow. lame. we dont have 49 stars on our flag.

[RRfireblade]

I feel bad for you, I hate waiting and finding out it was for nothing.
I have heard many bad stories as well but I have ordered from them quite a bit and expected to have problems but so far they've always done very well.
If I really need something,I ALWAYS call and ask first.I never trust those online stock quotes.Just call and ask if it's all there and when it will ship.I guess that's something you learn after enough online shopponig mishaps.Don't even get me started on the 3 month loader mishap I had with Firstcall Paintball.
Anyways,HAPPY BIRTHDAY!!And look at the bright side,it can only get better from here.

Jay.

[adam shannon]

while i had ordered from them last summer. they do get you to order and pay for items that they know arent in stock. they never used to be so bad about that, but recently they started playing that game. i guess their assumption is that you will order and rather than get a refund when you find out they fibbed about stock levels you will just suck it up and wait thus getting them the sale rather than you shopping around for a store that has the item in stock.

they made me wait 4 months last year till they admitted the pants i ordered and paid for were discontinued and they would never be getting more. they just kept saying they were out of stock.

and now im waiting for dye sticky 3's that they said were in stock just to hit me with the "out of stock" e-mail 3 days later.

[FlagCarrier]

i've had both good and bad expieriences with action village. the first time i purchased off of their site, i ended up cancelling my order after two weeks of waiting. the second time however, i was surprised when my package was delivered very quickly basically, if pbgear.com has an item in stock, you will get it quickly and with good customer service, but when items are back-ordered, they take a long time to process it through their various warehouses.

[50 cal]

I've never had a problem with Action Village. I usually call with an order instead of doing it online.

Get the sales persons name when doing it. After getting their name, they usually treat you better. Hey, it's what works for me.

[logamus]

i was thinking about ordering some stuff from them but i was going to call to make sure the "stock checker" was accurate. the problem is i couldnt find a phone number anywhere on their site. perhaps i am blind or stupid or both but i looked real hard and couldnt see it.

[srrdude]

Wow its sad to see im not the only one..

[WARPED1]

I've been ordering there the last 6 or 7 years or so, I've never had a problem with them ever.

[srrdude]

lucky. I wish i can say 100% of my orders ent well.. rather than sucked

[SSJ4_Goku]

Forget about talking to the secretary people, they do nothing and don't care. Call up and demand to talk to Pualy. He's a good guy, got me the stuff I wanted, threw in a gun case, and overnighted it to me.

[gamarada717]

I've had some big problems with them too, only one good order through them. Now I order through my store, it's cheaper. One time, I had a big order on, about 6 itmes. Only one thing was "out of stock" when I ordered. The next day I check on it and everything is backordered. I figure, just some prob, they will fix it. I don't get my stuff for 2 weeks. I call, they say it's been shipped. 2 more weeks go by, still nothing. I call, they say it was all a mistake and it will be shipped tonight. 1 more week, I call, tell the guy how mad I am. They did something, it turns out only my tank cover was out the whole time. They gave me air shipping and 50 bucks off. Pretty good in the end, but I missed a tournament because of it all. I don't need the tank cover, it's more of a safty thing for me, so I just waited for it to ship. Like a month after I got all of my other stuff, I remember, "hey, where's my tank cover?" I told them to cancel it and that it doesn't take DYE 2 and a half months to get them a tank cover.

[srrdude]

ok im no longer upset.. now im just straiht up pissed. after 3 days of waiting for an email i finally got a hold of someone, and they were utterly ridiculous so i replied saying i wanted my order cancelled and my money back because the when i ordered them they said "in stock" and now they are not. Well here is the response i got:

Hello Kevin,
Your order has been cancelled. We do apologize that you overlooked the stock check we provide, some people dont notice it till we point it out.
thanks


Why dont they just frickin call me stupid while they're at it! i did check and i mentioned this to them several times thoughout my emails. it also bugs me how they take no responsibility for screwin up and politely say its my fault, in a hidden manner. Action village can suck my.. er you know.

[srrdude]

yes after replying to the rude email shown above i got this email:
your request for customer service has been recieved. We will reply in one bussiness day.

They need new one, one that goes with my above post suchs as:
Your request for customer service has been recieved. You are either lying, or you are stupid. We will tell you either or both, in one bussiness day. We are never wrong, and everything is your fault. Thank you.

[Bob01RT]

I have had nothing but problems. I went away from paintball for awhile. Back then I only used to order by phone worked great. 4 years go by and I start playing again..make my order from action village.

I ordered a dye invision, freak barrel set, and 2 12v Revs.
Everything checked out ok..so I have them send it ground.

Waited for confirmation email the next day...nothing. I call and ask about my order they say it was never placed..so I have them place the order again..this time everything was on back order ( a day later mind you ). So I make some changes to get it shipped out.

I then get an email confirming BOTH orders I call right back not 5 minutes after just getting off the phone. They see my first order and tell me its cancelled. So I get my second order 1 week later (which is good). Then 2 weeks go by I get my FIRST order!! I don't know how they screwed it up..they told me it wasn't there..then they told me they cancelled it.