Why I hate action village

[magis70]

lol

All this stuff makes me laugh realy,if you know anything about mail ordering,the #1 rule is to always phone in your order,websites are slow and have a high chance of screwing up your order,plus it takes usually 1 or 2 business days just for your order to be processed,just phone it in for gods sake,then you can find out of its actually in stock,get the guys name so you can ***** if something gets screwed up,and lastly it actually gets sent out that day,not in 2 days when the order is finally processed.Dont be afraid to call you guys,even if its not toll free,youll save yourself some headacks for a few extra dollars on your phone bill.They cant bite you over the phone,dont be afraid to call.

[SSJ4_Goku]

Me orders Mag, gets black dragun, me sends black dragun back, pays shipping AGAIN, me gets another black dragun, me sends black dragun back, me pays shipimng AGAIN!, me finnally gets mag, but not before calling up, and cursing 5 minutes straight about how I betetr get my money for shipping in credit, got the credit with gear bag, as well as a screw up on there part and got my TKO mag for 95 dollars

2 black draguns isn't a mistake, it's pure stupidity.

BTW, there cocker pnuematics are about twice as much as everywhere else.

[Bob01RT]

I don't think our problem is prices, or availability..but rather customer service. MY order was over the phone and was still severly screwed up, after my online order was screwed up.

Also yes error occurs but when it happens more then once, I tend to shy away from doing business with them. I've paid more money for things just to get better service before, and I'll keep doing it.

[srrdude]

yes magis, i am afraid to call. see that would defeat the purpose of online ordering. The have it for a reason, it better work. I did in fact just get off the phone with jason at pbgear. He beat around the bush and took no responsibility for any of it. He blatantly lied to me and said it was out of stock for a month, when it changed status on saturday. He said he was lookin at my order record while we were talking and said that only one was out of stock, the jersey. Yet the emails i got said otherwise.they said that several items were out of stock (didnt specify... great) and so i dont know if i should just disregard ALL the crap he gave me rather than some.

[SSJ4_Goku]

NO! Don't talk to Jason, he's a lier, and a cheat. he will do nothing but lie, i'm tellin ya talk to pauly. He'll get something done even if he har to go check your box and put it on the truck himself, good guy

[RRfireblade]

Originally posted by RRfireblade

Anyways,HAPPY BIRTHDAY!!

Jay.

I'm someone,i think.

Jay.

[srrdude]

Yes i know you did.. i meant like on my birthday... thanks to you too! ao is great... and yes im callin again to talk to pauly... this is the 3rd time... *5 mins later* and i get chris.. he is an idiot at well.. cept he yells back.

[battlegroup]

Action Village customer service stinks!

I placed an order before X-mas and they sent me half of my stuff and backordered 5 things. Of the things I received one was the wrong part. I sent it back to be included in the 5 backordered items. in february I got the back ordered items and the replacement for the wrong part. the replacement part was the same wrong part again and one of the 5 backordered items was wrong as well. I told them twice about the first wrong part and they still got it wrong. I sent the two wrong parts back again and asked for them to ship the right parts. I waited for 3 weeks and finally found a refund on my credit card with no explanation or e-mail, or call telling me they were doing it.

Their policy if you have something under 10.00 can be replaced by a similar item stinks. I order the parts I want because they are what I want, not similar to what I want. I don't care how much the part costs!

I will never use them again!

[srrdude]

yes.. i finally got mine resolved.. im still pissed tho
i dont get my mask or my jersey, they have nothing in stock similar and no idea when it will be in, so they agreed to send my stuff ground. Even though i paid for 2nd day. they refunded my shipping tho.. i guess that just makes me a normal order with hihgly delayed shipping..the ***s.

[Trigger_Happy]

Yes, they have the most unhelpful customer service I have ever encountered. I faxed in my papers to check out their wholesale rpicing, snd when I get approved and log on to see what they have, I see that all the wholesale prices are up to 60% higher than the retail prices they offer! Not only that, the wholesale site is unstable, and any products released in late 2002 or 2003 are not yet loaded on the wholesale site!

I called them up about three times asking why the prices are so high on th wholesale and got three different...what did they call them?...oh, yeah "reasons". They were worthless. THere is not ONE single reson why a wholsale price should be ABOVE the retail price offered by the same company!

After seeing their site, I have to wonder if they have ANY wholesale customers at all! They just lost one!

[bryceeden]

I have ordered hundreds of items from actionvillage.com and never had any problems.

[no1beefcake]

Just order from countypaintball.com, and call it a day. My orders get here from new england, in about 2 days.

[tmnothing]

Ok I'm throwing in some hate for actionvillage too. I just recently jumped back into paintball after two years and I just could not remember why I didnt like them, but I rememberd that I didnt. I ordered anyway, a cart of about 8 items. Well the day after suddenly some items were out of stock, so I called and had them removed. "All the parts are in stock and the order will go out today" says the guy. Well I get an email saying that more are out of stock that night. I call again and had them removed and now I'm down to 3 items. Next day i get ANOTHER message saying that something is out of stock. Well I called a third time and I was fired up, but the guy insisted that even though the site says they're out of stock and my order status said everything was out of stock, that they are going to send the order today. Hopefully he wasnt lying because if I dont have my **** by sunday there's going to be trouble.

You can bet I will never order from their joke of a store again.

[Pony Boy314]

Action village

Yeah ive been ordering stuff from them for around three years or so. Everything worked fine till my most recent purchase.I ordered a 12v revy, flex-7, and a crossfire air tank. The next day i look and see that the airtank was backordered. So i e-mail and ask how long till i get my order, no surprise they say a week. next week i ask again and they say the same thing. Now i ordered this in early december, and needed this stuff for a tournament so i had them shiped seperatly. Now its april and it was still backordered so i canceled my airtank order. After this ill have to rethink my next item.


P.S. Any1 want to sell an air tank???

[srrdude]

tm- that is so freakishly like my case is scary.. holy crap they even gave me the same response