Why I hate action village

[Adrenaline0520]

I feel for ya srrdude. But yes they are only human, jus like everyone else and mistakes happen. But when they do, something should be done to make it right. Iv'e never really have done business with pbgear.com, Iv'e done business with copaintball.com and they have been extremely reliable and great customer service every time I have delt with them. But now that my captain of my team gets wholesale, I have no need to worry about the stores anymore, I jus thought I would suggest something to help you out in deciding where to buy in the future. Jus glad you didn't get flamed for an opinion

[Hexis]

There is one nice thing about ordering from them. You get that gamblers rush every time, because you hope you get lucky and they will have everything in stock like the web page pretends.

[eodguy72]

The only real problem I have with them is I have to have my bank verify my address with them every time I make a purchase. I am currently deployed so I cant call them very easyly (12 hour time difference and irregular phone access). I have been trying to get enough gear together so I can play some one on one or one on two games here so I have ordered uite a bit of stuff recently. (Max Flow Tank, Shocker, 4 cases paint, 2 mask, chrono, SCBA adapter, and various other stuff) Those where all ordered in about 5 seperate orders, so you woulds think by now that my shipping addres would be okay but nope every time I have to re verify. ARGGHHH!!!! Not to mention the crappy delivery times. I guess most of that is the military mail system but it makes me extremely frustated. And then speaking of customer service their reponse to e-mails have been less than stellar. Okay I guess I had more than one problem. As far as the good things, the do deliver to military address, and so far they havent gotten any of the orders wrong. I am just crossing my fingers and hoping that everything gets here okay.

[jdev]

Originally posted by irbodden
Not ridiculous.. sorry

You can't honestly expect their site to be updated the second an item is unavaliable do ya? Especially since you can pick stuff up from them if you are local...

actually, yes, I would expect an ecommerce site to be that updated. MOST, not all, but most storefronts have a product management system build into them, so if the item goes out of stock, it will say that on the storefront. working in an ecommerce environment, i think it should be a standard, not only as a good customer service, but as a service to the storefront owners.

[Grasshopper]

When I ordered a mag from there, I got it and opened the package. I was disapointed to see no barrel (when it said it did). I was supposed to play paintball that next day, so I was disappointed. Anyhow, because I wouldn't be able to play, I got to go out and buy a new barrel! I called Action Village later, and they sent me a RT stock barrel. Hmmm..

[Fastkid]

I bought my mag, and they sent me an email that said it would be backordered atleast a week, even though their stockcheck said it was in stock... I had ground shipping so I didn't really care... came in after 3 days... opposite of expected


They completely dropped my barrelplug from my order though, had to go to a store and buy one

[Benfica4ever]

pbgear.com has never gone wrong for me, its my favorite online store. now paintballonline i hate.

[jdev]

- has never had a problem with either.. although actionvillage did tell me an item was on back order for a week, and it only took 3 days..

[Benfica4ever]

Well it being such a popular site and all the orders they must get a day, they have to mess up once and a while

[Hexis]

Here is my latest horror story from them.

4-6: orderd JT gloves from them, XL Black/Grey ones, and a DVD.

4-10: Package arrives, DVD is fine, Gloves are Yellow and Small. So I arranged an RMA, and shipped the gloves back to them.

4-11: Shipped RMA.

4-15: RMA Package arrives at PBG at 9:57am, signed for by "RUFFINO".

4-21: I call in wondering where the replacement glover were. After getting basicly told that they will take up to 2 weeks to process RMAs, the guy also tells me that they are out of stock on the XL-Black JT gloves. I told hi at that point to credit my card, and I would get the gloves elsewhere.

4-26: Credit appears on my CC, but is only for the gloves, not for the RMA shipping (which they offered to pay, and I included a reciept for). So I still have to deal with them to get my shipping back. Not that $11 is that big of a deal, it's the principal of it.



Now, let's look at an alternative time line.


4-21: After hearing that there was basicly no way I would receive the gloves I wanted by 1st weekend of May (for Paintball Sam's big game). I ordered the same item from paintball-online.com.
Order placed: 12:02pm
Confirmed: 2:19pm
Shipped: 3:01pm

4-23 The paintball-online order arrived (I paid for 2 day shipping). The gloves are, as ordered, XL-Black.

[tmnothing]

I ordered from paintball-online.com too when Action Village ruined my life. Oh yea and I've been checking back, they still havn't gotten in any minimags since I ordered mine (about a month ago).

[Vash02]

Man i couldnt agree more. When i first started paintball(about 3 years ago) Action village was awsome. These days.....its couldnt be worse. First off, when you order stuff the stock check may say that its in stock but it is NEVER in stock. Seriously our last 5 orders or so from them have been out of stock. Right now i have a sale pending, and i got an email one day after i placed the order saying "Stock check: in stock, order processed, item shipped on 4/25". I got the tracking number but that didnt even work...said it coulddnt find my order" Now its almost a week and it should be here cause im in the 1 day shipping area.

Thats bad enough but to make things worse when i went to their site in the stock check for the jersey i ordered it says "Item temporarily out of stock". Grrr if it really is out of stock and my order was not shipped as the email said it was, im not gonna be happy.

Im givin em a call tommorrow to see whats up so wish me luck.