Anybody want to REALLY know what AKA's customer service is about?

[ProX9]

Lol I must agree with steelratt on this, one bad taste in your mouth and now aka is crap. I had a prob with my viki when i got it and then fixed the prob the day I called my next day airing the part out to me free of charge. If they hadnt sent out the part then they offered to pay for shipping both ways to aka to have dan personally fix it and send it back all free of charge. Of course once i found out i could fix the problem i just did it myself. I cant believe people who now say that aka is not worth the trouble and are no longer going to consider them as an option. I also think its stupid to bash what a gun because of what it was a year ago , if you could bash guns for what they were along time ago then i could mags were slow as hell last year and until 4.0 comes out into production the x/e mags still arent very fast. Also for people looking for aka stuff, Try searching the net or looking at compulsivepaintball.com , g3pb.com, and ontargetentertainment.com and stop complaining about not being able to find aka products.

[gameday0]

I would just like to say to Cphilip:

Aka and Aka's products own you

Thats All

AKA SUPPORTER

[gameday0]

And also.....Please by emags or what evr marker you want, plz dont buy aka products, because if you don't by aka, i know my team and all aka users will be laughing while you have to repair ur leakin/broken/out of time/ crap tastic markers.

[Jack & Coke]

:o

[Ronin 23]

That's why I LOVE AGD

What many of you out there may not realize is that Jon Comprado will be driving down from Chicago to PBX Battlezone (14hrs with no traffic) to personally deliver our rental fleet during one of the year's worst blizzards. He's giving up his weekend not only to professionally represent AGD but to help promote those who support his company and the products they make.

Relatively speaking, on the one hand we have a company employee risking his neck by driving a long distance under dangerous driving conditions. On the other....well

Now let me ask you guys again....NAME ANOTHER MAJOR COMPANY IN PAINTBALL THAT DOES WHAT AGD DOES....ZILCH

/s/ Mel C. Maravilla

[CaliMagFan]

don't mind me, but....

Hope you all don't mind me saying so, but you're getting to sound kind of childish. Calvin, I don't think the way that you handled this was in any way childish, but I think the situation on this board is getting that way.

I am going to be buying a new marker soon and it will either be a viking or an electronic mag/something else of the sort. This situation on here brings in to sharp relief the situtation in this country with what our idea of "customer service" is. Let's not get into a huge philosophical debate on the subject, but let us break the situation down. First of I work in customer service- I work 7 days a week in a grocery store earning "decent" money for a person of my age, but nothing near what I should be for the crap I take. That said, we are all human, consumers (customers to be more exact) are certainly human, so are "customer servicers", yes we all have our flaws. I take so much crap from hungry, tired, bad-luck, and just rude people in a day, and what do they expect from me? Well, perfect customer service. That said, when do I get the gripe and rip into people? When I go into their store to make a purchase? No, I would never, cause I know what it's like! What if I came to you with all the baggage from my crud-day, expecting you to just smile back? You might say, "Well, that is what you're paid for." But, is it really? I don't think so, I'm payed to serve food at a deli and make sushi for hundreds-thousands of people every day, not be a shrink, and certainly not to de-humanize myself! "De-humanize," you say? Hell yes! What is the average "human" reaction to somebody being rude to you on the street? Or someone trying to give you a hard time? "Hey, buddy, get lost." It's not your issue that this person is having a bad day, is unsatisfied or whatever.

Not to put too fine a point on it, but you sound like you want your parts to work.... maybe it doesnt work right at all... maybe aka released a bad build all-together. In any case, this lady is dealing with a bunch of you everyday, not just you. I can bend over backwards for people sometimes, and they'll never be pleased with me or my product. But there are plenty of other folks that will more than appreciate what I vend. Many times I wish I could say, "Get lost jerk, go solve your problems elsewhere." You don't sound like a total jerk from your side, and not even from my side of the issue, put yourself in her shoes, reading your letter, it's a lot harder pill to swallow now, isn't it? You're reading this letter and maybe having a bad day yourself. There are plenty more people that will enjoy what she has to offer, why should she subject herself to more of your harshness, get lost. You sound like a "hard to please" guy. And, yes, I believe that the part was probably "teh Suck". But if you're only displeased, then drop it and go buy a timmy.

sorry about the long post, but i just wanted to say that.

ps.... steelrat, prox-9, and curly were all shooting aka products at AO norcal vs socal... i saw them rip, i was impressed, sorry this one instance left you so butthurt.

good luck
kyro in norcal

[dansim]

Originally posted by gameday0
And also.....Please by emags or what evr marker you want, plz dont buy aka products, because if you don't by aka, i know my team and all aka users will be laughing while you have to repair ur leakin/broken/out of time/ crap tastic markers.

laugh all you want but i'll already be on the field while your sending your gun back for the next"needed" upgrade, and if you want to be taken seriously
a)learn some manners
b) learn to spell

[DiRTyBuNNy]

well..I still want either a blue or a pink 04 Viking...either way..

[phantomhitman]

well i jsut read the first page and i feel sorry about the issue. i wanted a viking pretty bad but this will make me think twice.

[Steelrat]

If you let one unverified letter posted on the internet sway you, you need to re-examine how much research you did on the Viking.

[DiRTyBuNNy]

Originally posted by Steelrat
If you let one unverified letter posted on the internet sway you, you need to re-examine how much research you did on the Viking.

I wouldn't take this one issue as gospel of AKA's lack of customer service...but it sure doesn't help their case. I'm just as critical of everybody in this industry when it comes to customer service; it's the industry I work in. You can be just as fanatical about AKA as some of the people here on AO are about AGD...but it still doesn't erase the fact that this is a dreadful example of how to take care of a customer.

I would rather like to see Calvin contact AKA on the phone and get a real resolution to his issue and post it up on AO...but that's his perogative...just as much as it seems to be yours to dismiss it completely, Steelrat

[Steelrat]

Dismiss it, no. Weight it appropriately, yes. I wont turn my back on reams of positive feedback and my own good experiences based upon one letter, the circumstances behind which only Calvin and AKA know. And Im no mindless AKA fanatic. The letter concerned me, too. Its just all the over reaction to it is driving me nuts.

That wasnt directed against you DB. You'll only have the gun for about 2 weeks anyways It was directed against the people who are saying stuff like "I was going to get an 04 Viking, but this has changed my mind."

[DiRTyBuNNy]

Originally posted by Steelrat
Dismiss it, no. Weight it appropriately, yes. I wont turn my back on reams of positive feedback and my own good experiences based upon one letter, the circumstances behind which only Calvin and AKA know. And Im no mindless AKA fanatic. The letter concerned me, too. Its just all the over reaction to it is driving me nuts.

That wasnt directed against you DB. You'll only have the gun for about 2 weeks anyways It was directed against the people who are saying stuff like "I was going to get an 04 Viking, but this has changed my mind."

Well..if this is all people have to go on...then you would expect them to have the reactions they do...we're not an AKA forum...nor does any "good" AKA information pass by us...only the bad things get noticed...just like life..

being skeptical isn't a bad thing...speculation just needs to be taken worth a grain of salt...and for this I agree with you...

[banzaimf]

Originally posted by Steelrat
I love it. One bad letter and AKA is the antichrist.

It's all about presentation. One little lawsuit and SP is the antichrist.

As for customer service, treat them all well and you have fewer issues. I walked out of a Subaru dealership today because a dealer was less than curteous with me. All I wanted was an STI and I had the check to do it with too. I will make sure that all my friends know my issues with them. I will also inform their sister organization (whom were very helpful to me this afternoon, but sell other makes)of my issues with them. I will say though, the 350Z was a nice drive

[cphilip]

Well most of you don't probably know Calvin personaly. I do. And I can tell you that he exhausted all remedies before he finaly gave up. He would not be coming here if he had still a remedy to resolve this. Fact is AKA decided NOT to resolve it. And AKA decided to stiff him with the marker that doesn't work. AKA cut off all avenues of recourse to adress the issue not Calvin. If Calvin tells you something is so....it is so. There are very few people I would take thier word on something. Calvin is one of them. And its fairly obvious that a few of you didn't even read the whole thread and just came here to blindly defend AKA.

gameday0, I own one of their Bolts for a Cocker. And here to fore have never really had a problem with AKA in general. I did set through their tech class a few years back at IAO. And also noted it was more of a sales seminar than a tech class. I also have seen some other shady things since then done to someone I will just not mention that was a big supporter and business partner with them. But when Calvin shows you what happened to him you can believe it. But if you want to blindly follow some company that you don't really even know then I could care less. But these things don't own nobody. And your a tool for trying to defend them for thier actions just because you like their markers. That has nothing to do with the way they treat customers.

One thing I can say is you will rarely meet a more honest person that Calvin Ledford.