Anybody want to REALLY know what AKA's customer service is about?

[Steelrat]

Wait, who is a tool?

[cphilip]

LOL.... not you Steel. Notice I directed that to gameday0

[Arawn]

AO,
Please don't take Gameday as a representative of the AKA owners group.

Calvin,
I feel your pain, having been at the receiving end of bad customer support in a handful of industries. If you decide to keep your Viking (sorry, haven't read the entire thread) and there's anything I can do to help, please feel free to contact me.



B.

[cphilip]

Originally posted by Arawn
AO,
Please don't take Gameday as a representative of the AKA owners group.

Oh we didn't. In fact I think Gameday was just more or less kidding with me. And I was more or less kidding back to some extent. No ones taking that part of it seriously, or at least shouldn't be. I am fairly certain it was not ment to be.

But the stuff I am telling you about Calvin is the case. If anyone is lest inclined to trash something it would be Calvin. Thats what I really wanted to get across. I don't want that to get lost in the fray.

[Ronin 23]

Originally posted by cphilip
If anyone is lest inclined to trash something it would be Calvin. Thats what I really wanted to get across. I don't want that to get lost in the fray.

I second that!

[madmatt151]

So what ever happened with this situation? Did calvin ever call AKA? I would like to know, this seems so inappropriate.

[dinger]

a friend of mine works at a paintball place here in ohio. he's shot just about every nice gun out there, and has heard all the stories about whatever happens.

but its been 5 people in the past month that he's heard about AKA's "letter of doom" as i call it.

its just dip****tedness at its best. but this wont prevent me from buying something aka in the future, it just means that someone on ebay is gonna get ripped off

[cledford]

The end. (warning - long...)

So what ever happened with this situation? Did calvin ever call AKA? I would like to know, this seems so inappropriate.

[Siress]

I forsee SCM owners getting 15 bucked to death in the near future. Or has that started already?

Hope you guys get eveything taken care of the best way possible. I'm unsubscribing since my little episode with AKA was already mentioned and I do not own a AKA product.

-Siress

[gameday0]

CPHILIP:

I am no tool to AKA, i dont like aka only because threy make wonderful markers and parts, but because i have purchased 4 vikings in the last two years and have had to deal with them a handful of times and have had nothing but great luck working things out with them. They have always treated m with respect and dignity and this letter just doesnt sound like the same company that i purchased 4 vikings from.

And yes AKA and the products they make own u CPhilip!

[Halliday]

Good job cledford. I know your not looking for a medal, and will never get one.

I have been looking for a new marker, and had been considering AKA. I doubt my next purchase will be from them.

[WARPED1]

Sell the Viking. I can see AKA sending a refund, but the wrong damn amount? Bad.
Then to tell you to flip off and never buy thier stuff? Bad.
So, by that logic AKA=Bad.

[11_Mile_TMaster]

Not to mention the fact they simply 'gave' a refund.

I don't know what the laws on the books are, but at the computer store I work at, if there is a problem with a customer that is really that serious, (i.e. it truly seems like they cannot be satisfied, no matter what,) you don't just give them their money back. You give them the option of either doing so, and offer another resolution.

We had a lady who repeatedly installed her bad network card in our PCs, which caused problems (Another network card worked fine.) She brought the machine in once, the problem was with the network card she installed. We put a Cover on the I/O Slot, gave it back to her. No charge despite the fact it was her network card causing the problem. She brought it back, The IO Cover was gone... She obviously installed the network card again. We tested it out fine. She repeatedly brought the machine back because she formatted the hard drive, and she expected us to fix it free of charge.

We got to the point, where we had to tell her that we would no longer warranty the machine, and she would either have to pay for it to get fixed, or we would offer her a refund for the purchase price, less a 15% Restocking fee ( And the primary reason for the restock was a lack of packaging materials, NOT the fact we had had various techs spend time on the machine free of charge.)

She complained about this resolution offer, even. But we held firm on the restock fee, no matter what. AAAAAANYway, the point being:
1: Some people can't be pleased.
2: It appears, that perhaps, AKA Felt you were one of those people. Now, don't get me wrong, I don't think you did ANYTHING out of line. You have made a significant investment into your marker. There seem to be issues with this aforementioned marker. Issues that need to be resolved. First Shot Drop Off, IMHO, sounds like one of the ugliest things on earth. I don't know what your 'software' issues were, but, umm, From what I heard, one of the reasons for switching from Nelson to Morlock boards was a tendency for the Nelsons to lose their Programming... Nice.
These SCM issues, well, who knows why they're happening. Some people on PBN seem to think it could be something else in the gun. That's a possibility. I don't know, since I don't own a Viking. I still Want to own one, but it will probably be put further back on my list of 'things to buy.'

3: I really don't know what to think of AKA. I went to their tent to inquire about Javelin Barrels for my AutoMag... And The lady at the Tent (Probably Eileen,) looked at me like I grew a third head, and, If I recall correctly, her response was somewhere between 'I don't know if that would work' to 'hell no,' despite the fact I specifically mentioned that my gun took Autococker threaded barrels. Meh. *shrug*

I honestly don't know at this point who to get a High-end-electro from. I Like X-Mags, but they seem so... Not as efficent as other guns. Besides, I already have an RT Pro. Vikings, well, I was giving them a lot of thought, but now I don't know. Something about Timmies make me cringe. I refuse to buy any more Smart parts products, and for that matter I don't exactly get driven wild by spool-valved guns (i.e. Matrix, 2k3 Shocker).

I will NOT get an E-Blade.

That leaves me choosing between The lower-end Bushmaster, and the upper end Angel. Unless I happen to run into enough money for an X-Mag. (If I had the cash for an X, I know I'd get it.)

Damn, I guess Ican't be pleased, can I?

[cphilip]

Well that analagy might work but in this instance all they did was refund part of "the part" of the marker that made THE WHOLE marker non functional. If they wanted to do as you say they would have refunded the ENTIRE markers value to him. He can hardly use it with a broken part they refuse now to even fix. They rendered the entire marker unworkable. Now his only choice is to fix it with some other markers part to make the whole thing work, Not the same thing as you describe doing with this ladies computer.

[magman109]

The thing that i love about how AKA handled this most of you might not know as it wasnt mentioned on here.

When this same thread was started on Pbnation, from the beggining every AKA fanboy and tech there called for it to be closed imediately. They eventialy said that they were closing it because noone was saying anything new. Now its great that PBnation doesnt store threads that are closed and fall way down. LOL now no one on Pbnation can see clifs problems or his arguments. LOL Thats a great way to make a complain dissapear i think. If you dont like it just close the thread and let it go away.

Pat

PS clif this is Sluhstud from Pbnation