My X-Mag Nightmare

[JEDI]

Originally posted by Downfall
Ok I hope people don't feel that I'm attacking AGD or anything like that. I've been doing the QA and CS thing for a long time, I'm just giving suggestions on how to handle the issue at hand. That being said, cphilip I don't know what the documentation practices are at AGD, but there has to be a way to narrow down the common factor that is causing the problem in some of the guns. perhaps a change in hardware suppliers or a different version of the software mistakenly named 3.2 and again now that you have identified some one with a problem gun, get it in your hands to work on the fix, contact other customers from the last batch of guns and see what the failure percentage is. That's another $0.02 from me so that adds up to $0.06.

Well the only way to narrow down the problem, figure out whats causing it, and come up with a solution, is to whine and complain, and publicly make an arse outta yourself... I dont understand why DB's gun aint fixed?

[fire1811]

Re: Re: Thanks for the response CPhil!

Originally posted by cphilip
Good luck on your spare change fund!

hell i will throw in a dime

[cphilip]

Ok Felony has offered to send his in as he is seeing the same issue also on a 3.2 software. He says he never shot anything else so just now when reading this is realizing he was experiencing this. So this is to those of you that want to send them in for repair/test etc...

As always you need an RMA #. You can email tech or call and get one. Sooner the better we get a few in there. DO NOT SEND THEM IN WITHOUT THAT NUMBER!!!!!

Contact them and lets get some in for Tom to look at. Some of you may wish to wait till he sees a few first. Felony is in a situtation where he can do without his for a few weeks so he willing to get his on in.

[felony]

sounds good and thanks for the quick response phil..

will call or email with in the day..


also, is it possible to send it w/o my rail/body as I am selling so I can get new rail/ULE body..

LMK



dan

[cphilip]

I am pretty certain they would need it intact. Unfortunatly. But to look at the whole thing as a unit it would be best...

[felony]

figured..

ill get it out to them soon

[Gijim]

This is actually very common in the business world, and I've seen a whole lot more than $1300 spent on something that didn't quite work out the way it was designed. I don't get angry, frustrated a little yes, unless the company or business makes it a hassle to solve or don't do anything about it period. You have to be a little "sheltered" to think that everything you buy will work 100% of the time. One of the reasons I picked an AGD product is because they care about their customers, unlike most of the high end paintball companies. AGD is trying to solve the problem only 2 weeks old, that is absolutely amazing, try getting Nissan to do that(by the way they wait for a certain percentage of customers to complain before they consider their product to have any problems, which could take up to a year).

[FragTek]

My E-Mag does this every now and again, but its not a constant problem.... It only happens in hybrid mode however. Some times it will shoot a single, sometimes it will full auto until I let off the trigger. Maybe i'll just get a new HES and see if it goes away

[Tron]

Originally posted by Tunaman
My reply was not a flame. Get your stuff straight boy. I was offering him the proper way to get it fixed. What part of it dont you get Tron? And I will not lock or move this thread. If someone feels the need to trash AGD in public, I feel the need to defend them in public. If you are gonna dish it out, be prepared to get some unwanted feedback. And I will not PM him to resolve this issue..just like he didnt feel the need to email/contact AGD privately before flaming the Xmag line. Also, I was under the impression the Dirty was a dealer. I was mistaken. Sorry about that.

Hey I didn't come out and call you old man who slaps off the wall accessories on mags and calls them my own now did I? So don't call me boy. You already had to explain your posts so what do you expect to get back... To get fixed eh should of never left like that when it has 1,400 shots and cphilips explaination.

Glad Tom replied but it sounded like regular business fluff he didn't explain how it could leave the factory with that many shots and no one noticed.

-Tron

[Jon/xpm]

Good Luck finding a company who does not have a single problem with any guns...
AKA... makers of the viking and excal
had a few problem with new viking who were sent to customers
and had some leaks and etc...
They test the guns before shipping them out...
Stuff happens...

[ASDadam]

Who here owns a car? Raise your hands. Okay next question. Who here frequents the mechanic with their car? Ahh i see a great deal of hands raised. Cars costs us thousands of dollars. Most spend between 5-50k for a car. What do we expect out of our cars? We expect a decent ride, decent performance and yes...repair bills. That is just one example of how people spend thousands on stuff that breaks down all too often. But do the owners of GMC or Ford get off their lazy behinds and post on their forums to try and resolve problems you're having? NO.
Name a time a ford Exc has said Return your car to your dealer for a full refund if you're having soo many problems. Never heard of it. So please take Tom's great deed to all of us by him coming on here and trying to fix our issues as a great gesture of a great company and show alittle respect. Yes i understand you have problems with your gun. But like stated before we have phones, mail systems and e-mail for stuff like this. Don't come and post umpteen threads about you're pissing and moaning. And you other people, don't tell me to just skip his thread and don't read it, because thats just ignorant on your part. Why should i skip something he intends for people to read while he's bashing something he hasn't seemed to try and resolve through normal courses of action.

[Tron]

Originally posted by ASDadam
Who here owns a car? Raise your hands. Okay next question. Who here frequents the mechanic with their car? Ahh i see a great deal of hands raised. Cars costs us thousands of dollars. Most spend between 5-50k for a car. What do we expect out of our cars? We expect a decent ride, decent performance and yes...repair bills. That is just one example of how people spend thousands on stuff that breaks down all too often. But do the owners of GMC or Ford get off their lazy behinds and post on their forums to try and resolve problems you're having? NO.
Name a time a ford Exc has said Return your car to your dealer for a full refund if you're having soo many problems. Never heard of it. So please take Tom's great deed to all of us by him coming on here and trying to fix our issues as a great gesture of a great company and show alittle respect. Yes i understand you have problems with your gun. But like stated before we have phones, mail systems and e-mail for stuff like this. Don't come and post umpteen threads about you're pissing and moaning. And you other people, don't tell me to just skip his thread and don't read it, because thats just ignorant on your part. Why should i skip something he intends for people to read while he's bashing something he hasn't seemed to try and resolve through normal courses of action.

Apples and oranges for sale $1.59lb!!

I always remember this forum being here for this exact purpose.

-Tron

[shartley]

Originally posted by Tron


Apples and oranges for sale $1.59lb!!

I always remember this forum being here for this exact purpose.

-Tron

[cphilip]

Originally posted by shartley

Perzactly. Its turning the wheels as we speak... or type. There are other methods but this one works fine too. One might question why others were not pursued first but they don't have to be. This one will get to the bottom of it. We already got a few willing participants working to get those recent X mags to Tom. He should get one within a day or so. So we just have to now let it run its course and get to the bottom of this.

[FragTek]

Originally posted by shartley

I'm with Hartley on this one... How would you like to go and spend lets say $35k on a brand new (insert nice car here) and have to take it in for repairs THE DAY YOU BOUGHT IT? I won't even LET someone argue with me on this one, you WOULD be pissed, no two ways about it.

I think the same applies in this situation but it's not quite that extreme. The marker still functions and works, its a matter of not being able to take it onto the field during a tourny... I still wouldn't be happy. I say send the gun in and have 'em fix it. They should be nice enough to extend you the courtesy to pay all costs for shipping and repairs, since it came to u straight from the factory in this condition, and USED (1400 shots? wtf).

My $.02.